Kenette Payne
Butler,MO
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CTC Transportation Insurance Services
01.2015 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Orthodontic Assistant
Westrock Orthodontics
10.2012 - 01.2015
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Insurance Specialist
State Farm
12.2010 - 10.2012
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
High School Diploma - General Studies
Butler R-5 High School
Butler, MO05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Service Representative
CTC Transportation Insurance Services
01.2015 - 05.2019
Orthodontic Assistant
Westrock Orthodontics
10.2012 - 01.2015
Insurance Specialist
State Farm
12.2010 - 10.2012
High School Diploma - General Studies
Butler R-5 High School
Similar Profiles
Rahman Hossain TajRahman Hossain Taj
Cleaner at CTC Cleaning ServicesCleaner at CTC Cleaning Services
Jack McClureJack McClure
Transportation Data Analyst at RYDER TRANSPORTATION, Transportation ServicesTransportation Data Analyst at RYDER TRANSPORTATION, Transportation Services
Jennifer NealJennifer Neal
Assistant Vice President at Transportation Insurance SolutionsAssistant Vice President at Transportation Insurance Solutions
Whitney ColinWhitney Colin
Kindergarten Teacher at Adrian R-3 School DistrictKindergarten Teacher at Adrian R-3 School District
Amanda KagariceAmanda Kagarice
Executive Veterinary Sales and Customer Success Global Manager- Veterinary Business Development and Strategy – Global Business at Butterfly Network inc.Executive Veterinary Sales and Customer Success Global Manager- Veterinary Business Development and Strategy – Global Business at Butterfly Network inc.