Keneya Black
Maple Heights,OH
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
STNA
Saber Healthcare
09.2021 - Current
- Guaranteed accurate, timely flow of information by maintaining [Number] patient charts and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Ensured optimal care and comfort for every patient.
- Inspired empathetic care and compassion among staff and patient.
- Recorded patient conditions and vital signs before and after medical operations.
- Ensured necessary care for emerging medical concerns.
- Answered signal lights, bells or intercom systems to determine resident needs.
Restorative Certified Nurse's Aide
Saberhealth
09.2021 - Current
- Assisted patients in development of eating, dressing and grooming skills.
- Communicated effectively with patients to identify needs and establish comfortability level throughout therapeutic exercises.
- Administered variety of therapeutic treatments to patients such as range of motion, progressive mobility exercises and speech therapy.
- Utilized approved restorative approaches and adhered to treatment plans in execution of patient care.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Office Manager
Serenity Now Healthcare
05.2014 - 08.2022
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality and conformance.
- Created and managed budgets for travel, training and teambuilding activities.
- Produced thorough, accurate and timely reports of project activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed, scheduled and coordinated office functions and activities for employees.
Team Leader
Shoe Carnival
09.2008 - 11.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Delegated responsibilities based on individual strengths.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Home Health Care Provider
The Visiting Nurse Service of Ohio
03.2008 - 06.2015
- Supervised medication administration, personal hygiene and other activities of daily living.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Gauged and documented patient responses to interventions and treatments.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Education
Certified Home Health Aide Training
The Vna
cleveland, oh06.2004
High School Diploma -
Cuyhoga Valley Career Center
Brecksville, OH 04.2025 - 09.2025
Skills
- CNA Certification
- Regulatory Compliance
- Multitasking and Prioritization
- Basic Life Support
- Medication Administration
- Medical Records Management
- Emotional and Social Support
- Time Management
- Emotional Intelligence
- Willingness to Learn
- Empathy and Compassionate Care
- Consistent Follow Through
- Proactive Injury Prevention
- Output Monitoring and Reporting
Certification
- Certified Nursing Assistant
- Certified Medication Technician (CMT)
- BLS,CPR,First Aide Certified
Timeline
High School Diploma -
Cuyhoga Valley Career Center
04.2025 - 09.2025
STNA
Saber Healthcare
09.2021 - Current
Restorative Certified Nurse's Aide
Saberhealth
09.2021 - Current
Office Manager
Serenity Now Healthcare
05.2014 - 08.2022
Team Leader
Shoe Carnival
09.2008 - 11.2015
Home Health Care Provider
The Visiting Nurse Service of Ohio
03.2008 - 06.2015
Certified Home Health Aide Training
The Vna