Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Keni Smith

Keni Smith

Capron,IL

Summary

Driven Inside Sales Manager with over 15 years' experience in monitoring operations in manufacturing. Recruitment, training and staff development expertise. Proven sales leader with track records for exceeding projected goals.

Overview

24
24
years of professional experience

Work History

Managing Director

Hunter Services
10.2022 - Current
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports

Inside Sales Supervisor

Arnold Magnetic Technologies
12.2021 - 08.2023
  • Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Managed four sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback
  • Generated $6M in annual revenue from new sales and renewals, exceeding performance objectives and sales quotas by 20%

Inside Sales Manager

PBC Linear
11.2018 - 12.2021
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Managed eight sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Secured new accounts by strategically pursuing leads, generating over $10M in revenue annually.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Designed survey method to evaluate inside sales team.

Project Manager /VP of Operations

Full Spec Floors
02.2018 - 09.2018
  • Planned and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Reviewed, selected and implemented project management software rollout.

Inside Sales Account Executive

School Specialty
01.2017 - 02.2018
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Monitored portfolio growth and identified key accounts to upsell.
  • Set up new accounts, established customer credit and set up payment methods.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.
  • Drove sales and identified new opportunities for future projects exceeded monthly sales goals, identified over 45 Million in overall territory leads.

Inside Sales Representative - Healthcare

West Revenue Generation Services
07.2015 - 01.2017
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Photographer / Designer

K. Stamm Photography & Principessa Boutique
01.2006 - 12.2014
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Sales Supervisor

US Cellular Wireless
06.2002 - 08.2005
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets

Marketing Coordinator

TDS Telecom
02.2000 - 06.2002
  • Planned and executed internal and external marketing events.
  • Improved existing database, build new databases for project needs, manage, build, and run requested reports
  • Subject Matter Expert E-Rate for internal and external customers- managed, developed training, trained inside and outside sales teams for both TDS Telecom and TDS Metrocom
  • Managed team projects – worked with internal and external customers on daily basis

Education

Bachelor of Science - Business

Upper Iowa University
Fayette, IA
05.2003

MBA - Business

Baker College of Graduate Studies
Flint, MI

Skills

  • Complex Problem-Solving & Creative Solutions
  • Sales Management & Development
  • Account Management - Client Needs Assessment
  • Sales Statistics Analysis
  • Program Development and Implementation
  • Sales Team Leadership including training and development skills
  • Cross-Functional Collaboration
  • Consultative Selling Techniques
  • Customer Experience
  • Lead Generation
  • Conflict Resolution Techniques
  • QuickBooks Proficiency
  • Analytics - Birst, Xima, Phone Analytics, Congnos
  • ERP/CRM - Salesforce, Infor Syteline, Oracle, SAP

Volunteer

Vice President Enlisted Spouses Club, 2008-2009

Family Readiness Lead – US Army Military Spouse, 2007-2014

Timeline

Managing Director

Hunter Services
10.2022 - Current

Inside Sales Supervisor

Arnold Magnetic Technologies
12.2021 - 08.2023

Inside Sales Manager

PBC Linear
11.2018 - 12.2021

Project Manager /VP of Operations

Full Spec Floors
02.2018 - 09.2018

Inside Sales Account Executive

School Specialty
01.2017 - 02.2018

Inside Sales Representative - Healthcare

West Revenue Generation Services
07.2015 - 01.2017

Photographer / Designer

K. Stamm Photography & Principessa Boutique
01.2006 - 12.2014

Sales Supervisor

US Cellular Wireless
06.2002 - 08.2005

Marketing Coordinator

TDS Telecom
02.2000 - 06.2002

Bachelor of Science - Business

Upper Iowa University

MBA - Business

Baker College of Graduate Studies

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Keni Smith