Summary
Overview
Work History
Education
Skills
Timeline
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Keni Sutherland

Los Angeles,CA

Summary

Proven Sales Manager with a track record of fostering client relationships and driving revenue growth, as demonstrated at EMC Hospitality. Skilled in strategic planning and sales presentations, I excel in new business development and account management. My approach combines relationship building with sales expertise to exceed targets and enhance customer satisfaction.

Overview

19
19
years of professional experience

Work History

Sales Manager-Distribution

EMC Hospitality
01.2016 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expain sales opportunities.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Purchasing Agent

Hollywood Roosevelt Hotel
06.2011 - 01.2016
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
  • Maintained complete documentation and records of all purchasing activities.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Optimized inventory levels by implementing demand forecasting techniques to minimize stockouts or excess inventory situations.
  • Collaborated with cross-functional teams to achieve project objectives within budget constraints.

Service Express Lead

Hollywood Roosevelt Hotel
12.2007 - 06.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed ideas for process improvements during team meetings that led to reduced wait times.
  • Managed high call volume with exceptional professionalism and attention to detail.
  • Provided personalized recommendations for dining, entertainment, and local attractions to enhance guests'' stays.
  • Demonstrated excellent multitasking abilities while managing phone calls, emails, and face-to-face interactions simultaneously.
  • Developed strong working relationships with colleagues to foster a positive work environment.
  • Assisted customers with booking reservations, modifying existing bookings, and providing information on hotel amenities.
  • Retained detailed knowledge of hotel policies and procedures to provide accurate information to guests confidently.
  • Handled guest complaints effectively, providing timely resolutions that exceeded expectations.

Guest Service Representative

Residence Inn by Marriott Manhattan Beach
05.2005 - 06.2007
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.

Education

Liberal Arts

California State University Northridge
Northridge

Skills

  • Relationship Building
  • Goals and performance
  • Sales expertise
  • Product Knowledge
  • Sales Presentations
  • Client Relationship Management
  • Strategic Planning
  • Account Management
  • New Business Development
  • Hubspot CRM

Timeline

Sales Manager-Distribution

EMC Hospitality
01.2016 - Current

Purchasing Agent

Hollywood Roosevelt Hotel
06.2011 - 01.2016

Service Express Lead

Hollywood Roosevelt Hotel
12.2007 - 06.2011

Guest Service Representative

Residence Inn by Marriott Manhattan Beach
05.2005 - 06.2007

Liberal Arts

California State University Northridge

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Keni Sutherland