KENIA ACOSTA
Rio Rico,AZ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
04.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
JCPenney
09.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Human Services
University of Arizona
Tucson, AZ05.2024
Associate of Applied Science - General Studies
Cochise College
Sierra Vista, AZ05.2020
Skills
- Front Desk Management
- Resolving Customer Issues
- Complaint Handling and Resolution
- Customer Service and Assistance
- Service Desk Team Management
- Resolve Systems Service Management
- Microsoft Office
- Merchandise Orders and Exchanges
- Digital Databases
- Cash Register Operation
- POS Systems
- Order Fulfillment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Associate
The Home Depot Inc
04.2015 - Current
Sales Associate
JCPenney
09.2014 - 01.2015
Bachelor of Science - Human Services
University of Arizona
Associate of Applied Science - General Studies
Cochise College
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