KENIA AGUILAR
Carson,CA
Summary
To secure a respectable position in an expanding company that has room for Advancement and a prosperous vision towards the future. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Hardworking and dependable Intermediate Clerk offering 10+ years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support County of Los Angeles DPSS-ITD operations. Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Polite and attentive Intermediate Clerk offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
INTERMEDIATE CLERK
County Of Los Angeles - Department Of Public Social Services
NORWALK, CA
07.2023 - Current
- Monitored and recorded incoming and outgoing mail; distributed mail to designated departments or personnel.
- Assisted with the preparation of reports by collecting data and summarizing information.
- Received telephone calls; transferred callers to appropriate staff members; took messages when necessary.
- Maintained records of office activities, including filing, archiving, preparing documents, scheduling appointments and meetings.
- Provided customer service support in a professional manner; responded to inquiries from internal and external customers regarding departmental services.
- Managed daily workflow of office operations such as ordering supplies, maintaining equipment, organizing files.
- Checked accuracy of data entered into database system; made corrections where needed.
- Created spreadsheets using Microsoft Excel to track orders, maintain inventory levels, manage accounts receivable and payable.
- Scanned documents into digital file system; maintained electronic filing system.
- Processed applications for various programs according to established guidelines.
- Updated client contact lists and databases with new contacts or changes in existing contact information.
- Coordinated interviews between potential employees and hiring managers.
- Proofread documents prior to submission ensuring accuracy in grammar, spelling and formatting.
- Maintained a clean work environment by regularly cleaning desks, shelves and other areas within the office.
- Entered data into company's computer systems accurately following set protocols.
- Sorted through incoming emails filtering out spam or irrelevant messages.
- Printed out documents as requested by management team or other staff members.
- Responded quickly to questions and inquiries via phone and email.
- Checked visitor credentials upon entry and referred to correct locations.
- Sent out reminder emails and phone calls to reserved guests.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Directed clients and guests to correct departments, rooms and staff members.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Filed correspondence and reports in accordance with corporate classification system.
- Coordinated company records and resources to assist team members with special projects.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Inventoried and ordered materials, supplies and services.
- Developed organizational filing systems for confidential customer records and reports.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Monitored and directed work of lower-level clerks.
Cashier
Sam's Club
Glendora
07.2014 - 07.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
Education
Mountain View H.S., El Monte
06.1998
Colorado Technical University (Online)
Skills
- Administrative Support
- Database Entry
- File Maintenance
- Research
- Correspondence Writing
- Information Security
- Scanning and Copying
- Operations Support
- Peer Relationships
- Customer Satisfaction
- Schedule and Calendar Management
- Mail Handling
- Telephone Etiquette
- Mail Processing
- Supply Tracking
- Processing Mail
- Driver Communications
- Verbal and Writing Communication
- Stocking and Replenishing
- Relationship Building
- Proficient in Information Technology
- Mail Sorting
- Administrative Tasks
- Spreadsheet Development
Experience
Willing To Relocate: False
Languages
English
Professional
Spanish
Professional
Affiliations
Learning about Herbalism for mind, body, soul and personal growth.
Learning about Mental Health for self purpose and to be able to help others.
Walking for beginners with the purpose of weight loss.
Timeline
INTERMEDIATE CLERK
County Of Los Angeles - Department Of Public Social Services
07.2023 - Current
Cashier
Sam's Club
07.2014 - 07.2015
Mountain View H.S., El Monte
Colorado Technical University (Online)
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