Summary
Overview
Work History
Education
Skills
Timeline
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Kenia Almendarez

Spring,TX

Summary

self-motivated, reliable, organized, and dedicated with experience in Customer Service, Recruitment, Training, and Administration, seeking to join a learning environment where one can add value and fully utilize my Organizational, Analytical, and Leadership skills.

Overview

5
5
years of professional experience

Work History

Server/ Bartender

Texas Roadhouse
12.2024 - Current
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers/bartenders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Insurance Agent

Texas One Insurance
08.2024 - 11.2024
  • Provided detailed explanations of policy provisions.
  • Followed up regularly with customers regarding their policies.
  • Processed applications for any changes to customer policy
  • saved accurate records of customer interactions including notes on any changes made to accounts
  • Reviewed new business applications for prior to submission to underwriters
  • build strong relationships with clients through regular follow-ups and excellent customer service.
  • Quoted with beneficial insurance companies recommended to clients.

SAFETY DOT COMPLIANCE

Prime Land Carriers
08.2022 - 08.2024
  • DRIVER QUALIFICATIONS
    DRIVER ONBOARDING
  • VERIFIED THE BELOW DOCUMENTS FOR ANY DISCREPANCIES OR ANY DISQUALIFICATIONS
  • CLEARING HOUSE
  • PRE-EMPLOYMENT DRUG TESTING
  • DRIVER FILE UPDATES: (CDL, MEDICAL CARDS, TWIC CARDS,
    NATIONAL REGISTRY,
  • SELF-CERTIFICATION ETC.
  • UPLOADED ALL CREDENTIALS TO THE CORRESPONDING FILES.
  • CONDUCTED DRIVER ORIENTATION/TRAINING
  • MAINTAINED INVENTORY ON ELD/DASH CAMS
  • HOS MONITORING AND FOLLOW UP VIA ELD/DASHCAM
    PROGRAM-MOTIVE/KEEP TRUCKIN
  • LOG (ROD) AUDITS (FORM AND MANNER-HOS VIOLATIONS-FUEL LOGGING)
  • TAKE CORRECTIVE ACTION
  • ANNUAL CLEARINGHOUSE QUERIES
  • PREVIOUS EMPLOYMENT VERIFICATION

Human Recourses Receptionist

Farouk Systems Inc
08.2021 - 07.2022
  • Greeted incoming visitors
  • reviewed and faxed applications to HR during hiring process
  • Reviewed proper legal documents of future employees before reporting directly to HR administration
  • Booked and confirmed appointments with clients and staff.
  • Answered and directed incoming calls to correct offices.
  • Kept reception organized to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Updated and stalked inventory weekly.
  • Kept efficiency by performing tasks such as emailing, scanning, and faxing documents.

Receptionist Administrator

The Landing at Augusta Woods
08.2020 - 08.2021
  • Greeted incoming visitors and customers
  • Confirmed appointments, communicated with staff, and updated residents.
  • multitasking while ensuring all residents received adequate attention and care.
  • managing office supplies inventory.
  • Provided clerical support by faxing, and filing documents.
  • Answered calls and direct them to correct administrators.
  • Engaging activities that promoted social interaction with all residents.
  • In charge of all independent living residents after hours.

Education

High School Diploma -

Klein Collin’s High School
Spring, TX
06.2021

Skills

  • Strong work ethic
  • Excellent customer service
  • Cash handling
  • Policy explanation
  • Customer follow-up
  • Application processing
  • Record keeping
  • Problem solving
  • Effective communication
  • Computer skills
  • Word, Excel, PowerPoint
  • Bilingual
  • Industry regulations
  • Onboarding process
  • Applicant tracking systems
  • Data analysis
  • Conflict resolution
  • Team collaboration
  • Background checks

Timeline

Server/ Bartender

Texas Roadhouse
12.2024 - Current

Insurance Agent

Texas One Insurance
08.2024 - 11.2024

SAFETY DOT COMPLIANCE

Prime Land Carriers
08.2022 - 08.2024

Human Recourses Receptionist

Farouk Systems Inc
08.2021 - 07.2022

Receptionist Administrator

The Landing at Augusta Woods
08.2020 - 08.2021

High School Diploma -

Klein Collin’s High School

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Kenia Almendarez