KENIA ARELLANO
Santa Clarita,CA
Summary
Highly effective Procurement/Operations Manager offering 8 plus years of experience in supply chain management. Proven excellence building, negotiating and managing supplier relationships. Demonstrated strengths in forecasting and inventory management. Strong work ethic and reliable in completing quality work and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Procurement/Operations Manager
Royalty Distribution
Van Nuys, CA
02.2015 - Current
- Negotiated contracts, including rates, terms and conditions to ensure best value for the organization.
- Managed daily operational activities of the procurement team.
- Monitored supplier performance and adherence to contractual obligations.
- Evaluated suppliers' proposals, quotations, bids, tenders and other documents related to purchasing.
- Identified potential areas for improvement in supply chain processes.
- Implemented systems and procedures necessary for effective execution of all aspects of the procurement process.
- Provided guidance and training to junior staff members on all aspects of procurement operations.
- Created periodic reports outlining total expenditure by category or supplier.
- Collaborated with accounting department to ensure timely payments are made according to payment terms agreed upon with vendors.
- Participated in meetings with internal departments regarding upcoming projects or initiatives requiring procurement services.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Organized and prioritized projects.
- Collected documentation to assemble new purchase order contract folders.
- Coordinated importation of items via ocean and air using freight forwarder or directly with shipping lines.
- Managed day to day operations for the Customer Service, Logistics AP/AR departments.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Analyzed spend data to identify opportunities for cost reduction initiatives.
Administrative/Consumer Relations Supervisor
Munchkin Inc.
Van Nuys , CA
01.2012 - 07.2014
- Resolved customer complaints by investigating issues, developing solutions, and making appropriate recommendations to management.
- Conducted regular quality assurance audits to ensure customer service standards are met.
- Analyzed current customer service operations to identify opportunities for process improvements.
- Collaborated with other departments to ensure that customers' needs were being met promptly and efficiently.
- Identified trends in customer feedback data and provided recommendations for improving services or products based on this information.
- Served as a liaison between the company and its customers by communicating updates about new products or services.
- Maintained detailed records of all interactions with customers in order to provide accurate reporting.
- Reviewed customer surveys and implemented changes based on their feedback.
- Established best practices for handling escalated cases from customers who have unresolved concerns or complaints.
- Analyzed media commentary to check for consistent and appropriate use of company name and brand.
Education
Communications
Glendale Community College
Glendale, CA08-2007
Communications
Antelope Valley College
Lancaster, CA06-1997
Skills
- All aspects of Purchasing
- All aspects of Procurement
- Forecasting And Cost Tracking
- Vendor Relationship Maintenance
- Evaluating Suppliers
- Supplier Contracts
- Vendor Sourcing
- Supply Chain Planning
- Freight Forwarding
- Transportation Planning
- Shipment monitoring
- Freight bills preparation
Languages
Spanish
Full Professional
Affiliations
Volunteer Children's Ministries at local church.
References
References available upon request.
Timeline
Procurement/Operations Manager
Royalty Distribution
02.2015 - Current
Administrative/Consumer Relations Supervisor
Munchkin Inc.
01.2012 - 07.2014
Communications
Glendale Community College
Communications
Antelope Valley College
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