Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenia Arellano

Pflugerville,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Community Manager

Nord Group
Austin, Texas
01.2024 - Current
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Prepared detailed budgets and financial reports for properties.
  • Developed and implemented strategies to increase community engagement.
  • Responded to customer inquiries in a timely manner.

Community Assistant Manager

RPM Living
07.2023 - Current
  • Collected residents rent, deposit, fees, and ensure accuracy of ledgers.
  • Answered customer's questions regarding products, prices, and availability.
  • Handling residents questions, complaints, and concerns taking necessary steps to resolve the situation.
  • Performed move out statements and schedule repairs with third-party vendors.
  • Assisted in ensuring that all vacant apartments were in perfect, move-in condition.
  • Updated delinquency notes, work order status, availability and responding to resident emails daily.
  • Managing leasing staff, making sure all follow-ups were made to prospects to ensure occupancy goals were made.
  • Provided leadership, guidance and support to staff members.

Leasing/Assistant Manager

Churchill Forge Properties
11.2022 - 04.2023
  • Greeted clients, showed apartments, and prepared leases.
  • Received, checked and processed applications for new leases.
  • Conducted surveys of property market to obtain information on current trends.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Ran background checks on potential tenants to evaluate criminal records and credit statuses.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Trained staff on compliance , policies, and procedures to maximize success.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.

Assistant

Blue Knight Landscape
10.2021 - 11.2022
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Interacted with customers by phone, email, or in-person to provide information.


Front Desk Receptionist

Lone Star Circle Of Care
02.2021 - 08.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Invoiced patients accurately in line with charging guidelines.
  • Processed medical insurance claims and payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Community Assistant Manager

GVA Management
09.2019 - 12.2020
  • Showed apartments to potential tenants and answered questions regarding community.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Collected and maintained careful records of rental payments and payment dates.
  • Managed leasing/renewal process from start to finish.
  • Assisted in collecting rent, following up with delinquencies, prepared late fee notices and assessment of late fees.

Education

High School Diploma -

C.C Winn High School
Eagle Pass, TX

Skills

  • Fluent in Spanish
  • Microsoft Office
  • Team Management
  • Customer Relations
  • Office Administration
  • Multitasking and Prioritization
  • Daily Operations Management
  • Community Engagement

Timeline

Community Manager

Nord Group
01.2024 - Current

Community Assistant Manager

RPM Living
07.2023 - Current

Leasing/Assistant Manager

Churchill Forge Properties
11.2022 - 04.2023

Assistant

Blue Knight Landscape
10.2021 - 11.2022

Front Desk Receptionist

Lone Star Circle Of Care
02.2021 - 08.2021

Community Assistant Manager

GVA Management
09.2019 - 12.2020

High School Diploma -

C.C Winn High School

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Kenia Arellano