Kenia Arriaga
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. Hardworking and focused, offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
5
5
years of professional experience
Work History
Reception/ Bid Typist/ Administrative Assistant
Precision Floor Covering, Inc.
06.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with customers by phone, email, or in-person to provide information.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
- Followed up with vendors to drive complete and compliant quotes for proposal or provide clear exceptions to spec.
- Communicated with project management, engineering and purchasing personnel to solicit feedback on cost and lead-time estimation.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Project management duties to ensure all paperwork was ordered and ready to go before every project start date. Such as ordering insurance, preparing and mailing preliminary notices and ordering city business licenses.
- Driving pick up trucks, stake bed trucks and forklifts to receive or deliver material.
Mailer and Report Writer
Psychological Assessment Services
08.2018 - 06.2021
- Compiled, organized and help write reports updating all parties of patient's current mental health.
- Created, maintained and updated manuals, procedures, specifications and other documents.
- Oversaw translation and proofreading processes to facilitate delivery of confidential information.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Made multiple phone calls daily to insurance companies, medical offices, and law offices to double check and update patient information.
- Processed confidential patient information using multiple software's: WordPerfect, Excel, Medisoft, Office Hours, and Laserfiche.
- Checking data from patient and doctor notes to write medical reports using testing applications and specialized software, to present findings and explain results to other professionals.
Education
Certificate of Achievement - American Sign Language (ASL)
Santiago Canyon College
Orange, CA06.2021
Associate of Arts - Liberal Arts: Humanities And Communication
Santiago Canyon College
Orange, CA06.2021
Associate of Arts - Liberal Arts: Multi-Cultural Studies
Santiago Canyon College
Orange, CA06.2021
Skills
- Back Office Operations
- Office Management
- Typing Proficiency
- Training and Development
- Project Estimation and Bidding
- Project Management
- Records and Database Management
- Patient Medical Histories
Spanish and American Sign Language
Grew up in a Spanish speaking household and completed Spanish courses all throughout middle and high school.
Completed American Sign Language courses as well as completed courses relating to ASL History and Culture and throughout 4 years.
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Reception/ Bid Typist/ Administrative Assistant
Precision Floor Covering, Inc.
06.2021 - 06.2023
Mailer and Report Writer
Psychological Assessment Services
08.2018 - 06.2021
Certificate of Achievement - American Sign Language (ASL)
Santiago Canyon College
Associate of Arts - Liberal Arts: Humanities And Communication
Santiago Canyon College
Associate of Arts - Liberal Arts: Multi-Cultural Studies
Santiago Canyon College
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