Kenia Banegas
Miami,Florida
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Line Server
Flik International
05.2022 - Current
- Serve an average of 200+ customers daily, ensuring high-quality food service and maintaining a 98% customer satisfaction rate.
- Efficiently manage portion control and food distribution, reducing waste by 15% while maintaining consistent quality.
- Collaborate with kitchen staff and other servers to streamline operations, improving service speed by 20% during peak hours.
- Uphold strict hygiene and safety standards, contributing to a 100% compliance record during health inspections.
Barista
Peet's Coffee
10.2022 - 03.2023
- Provided exceptional service to an average of 100+ customers per shift in a fast-paced environment, enhancing the customer experience and contributing to a positive atmosphere.
- Operated and maintained espresso machines, blenders, and commercial coffee brewers, preparing up to 200+ beverages daily with precision and efficiency.
- Conducted daily cleaning and sanitation of work areas, including counters, machines, and seating, ensuring a spotless environment and adherence to health and safety regulations.
- Assisted in training 5+ new team members, sharing best practices for customer service and equipment operation, which improved team efficiency and service quality.
Cashier/Cafeteria Worker
Chevron Gas Station
08.2018 - 09.2022
- Provided quality service to an average of 150+ customers daily, resolving inquiries with patience and care, resulting in a 90% increase in customer satisfaction.
- Maintained a clean and organized café, contributing to a 15% increase in repeat customers due to a welcoming environment.
- Assisted with food preparation, enhancing service efficiency by 25% during peak hours.
Cashier
Westar Gas Station
07.2014 - 08.2018
- Greeted and served an average of 120+ customers per day, maintaining a high level of customer satisfaction.
- Maintained a 100% accuracy rate in cash handling, balancing receipts at the end of each shift without discrepancies.
- Successfully managed and resolved customer complaints, contributing to a 10% increase in customer retention
Education
Skills
- Customer Service
- Communication
- Problem Solving
- Adaptability
- Teamwork
- Time Management
Timeline
Barista
Peet's Coffee
10.2022 - 03.2023
Line Server
Flik International
05.2022 - Current
Cashier/Cafeteria Worker
Chevron Gas Station
08.2018 - 09.2022
Cashier
Westar Gas Station
07.2014 - 08.2018
Similar Profiles
Eric E. EricksonEric E. Erickson
General Manager at FLIK InternationalGeneral Manager at FLIK International
Eduardo PerezEduardo Perez
Cook at FlikCook at Flik
Alexander SchamensAlexander Schamens
Sous Chef at FLIK at St. JohnsSous Chef at FLIK at St. Johns