Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenia Barbosa

Revere,MA

Summary

Skilled Laborer with experience providing excellent service as part of licensed construction team. Familiar with safety regulations and occupational hazards. Safely operates equipment and remains focused on task completion. Secretary, managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

14
14
years of professional experience

Work History

Construction Laborer/ Punch List Specialist

Phoenix Construction Resources
Boston, MA
01.2018 - Current
  • Prepared job sites for work plans.
  • Collected measurements and marked locations as part of project preparations.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Observed safety regulations on job sites to minimize accidents.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Recognized and reported potential project challenges and assisted with solutions.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Operated power equipment to move materials and promote job efficiency.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.

Secretary/Front Desk Receptionist

Everett Chiropractic
Everett, MA
03.2022 - 05.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls.
  • Monitored office supplies by checking inventory and placing orders.
  • Used internal software to process appointments, insurance information, patient information and payment.
  • Greeted Patients at front desk and engaged in pleasant conversations while managing inputting new information in the system.
  • Collected payments.

Operational Manager

Prime Commercial Cleaning
Newton Center, MA
01.2022 - 03.2022


  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Promoted positive customer experience through day-to-day supervision and management of Restaurants.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Cleaners,
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored over employees' day-to-day activities and made plans to rectify issues.
  • Interacted well with customers to build connections and nurture relationships.
  • Teamed with HR department to create organization's mission and vision statements.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.

ESL Language Teacher

Self-employed
Sao Paulo, Brazil
10.2008 - 08.2017
  • Developed activities and integrated technology to diversify instruction.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Documented student attendance and progress against goals.
  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created new lesson plans based on course objectives.
  • Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
  • Educated students in basics of English grammar and conversational speaking.
  • Administered and graded tests and assignments to evaluate student progress.
  • Facilitated class discussion to help students work through questions and expand understanding.

Education

High School Diploma -

Madison Park Technical Vocational High School
Boston, MA
06.2000

Skills

  • Verbal Communication
  • Team Player
  • Code Compliance
  • Physical Agility and Coordination
  • Superior Work Ethic
  • Punctual and Dependable
  • Worksite Safety and Maintenance
  • Safety-First Mentality
  • Problem Solving
  • Hand and Power Tools
  • Facilities Maintenance
  • Equipment Inspection
  • Quality Control
  • Written Communication

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Secretary/Front Desk Receptionist

Everett Chiropractic
03.2022 - 05.2022

Operational Manager

Prime Commercial Cleaning
01.2022 - 03.2022

Construction Laborer/ Punch List Specialist

Phoenix Construction Resources
01.2018 - Current

ESL Language Teacher

Self-employed
10.2008 - 08.2017

High School Diploma -

Madison Park Technical Vocational High School

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