Kenia Bota

• Assisted in training new employees on product knowledge, customer service, and cash handling procedures.
• Supervised daily store operations, including opening and closing routines, inventory management, and stocking shelves.
• Ensured compliance with all safety regulations, policies and procedures.
• Performed daily audits of merchandise displays, pricing accuracy and store security measures.
• Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
• Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Conducted regular performance reviews with staff members to provide feedback on their progress.
• Monitored sales performance of team members to ensure goals were met or exceeded expectations.
• Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
• Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
• Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
• Coordinated restocks to keep retail displays organized and full for customers.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Developed strategies to maximize sales and profitability.
• Organized promotional events to increase product awareness.
• Resolved customer complaints in a timely manner.
• Performed regular price checks to ensure competitive pricing.
• Managed daily banking activities such as deposits and withdrawals.
• Updated POS system with new products and promotional offers.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Assisted in recruiting, training, and scheduling staff members.
• Provided leadership and direction to restaurant employees.
• Ensured compliance with health and safety regulations.
• Monitored customer service standards and took corrective action when needed.
• Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
• Resolved customer complaints in a timely manner.
• Managed cash register operations including deposits and reconciling discrepancies.
• Ensured that all customer orders were fulfilled accurately and efficiently.
• Facilitated communication between waitstaff and kitchen staff during peak hours.
• Took immediate responsibility for issues and found effective solutions for swift resolution.
• Maintained entire look of restaurant, keeping it clean and inviting at all times.
• Assisted personnel with duties and tasks during high-volume periods.
• Supervised activities of dining room staff to maintain service levels and support guest needs.

• Coordinated restocks to keep retail displays organized and full for customers.
• Contributed to merchandising ideas at team meetings to increase sales.
• Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
• Helped each team increase business with improved approaches to planning and product line management.
• Increased sales by optimizing in-store promotional strategies.
• Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
• Reviewed schedules to keep stores under leadership properly staffed.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Planned shift activities, assigned duties and supervised employees.

• Rotated products from the stockroom to the department sales floor according to seasonal plans, promotional schedules, and style rotation plans.
• Reorganized sales floor to promote sales, displaying high-demand products in prime locations.
• Displayed promotional material such as signs and banners.
• Updated store planograms in collaboration with management.
• Placed prices and descriptive signage to enhance displays and promote items.
• Verified and corrected display signage for products and sales promotions to keep patrons aware.
• Created visual displays to showcase products interactively and engagingly.
• Used creative merchandising techniques to highlight managed brands and draw comparisons to competitor products.
• Chose and outfitted mannequins to relate to customer base, combining art and style.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

Setup a new Department in Bed Bath & Beyond, B3 Department in the second Next Generation Store in the company and managed it.

• Assessed employee performance and develop improvement plans.
• Planned, mapped and displayed merchandise for seasonal displays.
• Trained employees to receive, stock, and display merchandise.
• Set up displays and trained employees on current promotions.
• Presented store update suggestions, and layouts to management.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Made vignettes with furniture, and decorations for different themes.
• Manage orders for the department.
• Restructured company merchandising standards to increase customer traffic and product exposure.

• Bed Bath & Beyond provides, advises clients, and answers customer or public inquiries.
• Arrange merchandise display.
• Demonstrate goods and services, sell merchandise, and use computers to enter, access, or retrieve data.
• Use sales techniques.
• Training new sales associates.
• Sold and fitted products for brides-to-be.
• Fulfilled all supervisory duties during the manager's vacation.
• Increased in-store and online sales.
• cashier training for new employees

• Hosting Customer, describe and recommend wines.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Cashier.
• Supervising trainees and room-service.
• Prepare and supervising meetings and banquets rooms.

• Ticket, arrange and display merchandise to promote sales.
• Open and close cash registers, bag or package purchases and wrap gifts.

• Knowledge in movies, games purchasing and client's suggestions.
• Determine price schedules and discount rates.
• Interview and hire staff, and oversee staff training.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

• Analyze building codes, by-laws, spaces and site requirements, and other technical documents and reports to determine their effects on architectural designs.
• Coordinate structural, electrical and mechanical designs and determine a method of presentation to graphically represent building plans.
• Prepare colored drawings of landscape and interior designs for presentation to the client.
• Build landscape, architectural and display models.
• Met with the municipal building department and other governing agency officials to coordinate approvals.