Kenia Castillo
Casselberry,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nanny
Erika Sansone
01.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Bathed, dressed, and helped with teeth brushing as part of everyday routine.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Server
Gators Dockside
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess
Garp And Fuss
05.2020 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
Full-Service Worker
Top Dog
07.2019 - 04.2020
- Greet customers, make a note of any requests the customers make, looked over every car to make sure everything was done correctly.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Science - Health And Fitness
South Georgia State College
Douglas, GA05.2022
High School Diploma -
Lake Howell High School
Winter Park, FL05.2020
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Schedule Management
Activity Planning
Adaptable
Complex Problem-Solving
Reliable transportation
Time Management
Attention to Detail
Empathy and Compassionate Care
Certification
CPR and First Aid, 2022
Timeline
Nanny
Erika Sansone
01.2023 - Current
Server
Gators Dockside
06.2022 - Current
Hostess
Garp And Fuss
05.2020 - 06.2022
Full-Service Worker
Top Dog
07.2019 - 04.2020
Associate of Science - Health And Fitness
South Georgia State College
High School Diploma -
Lake Howell High School
CPR and First Aid, 2022
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