Summary
Overview
Work History
Education
Skills
Websites
Additional Highlights
Languages And Tools
Languages
Timeline
Generic

Kenia Castillo

The Bronx,NY

Summary

Bilingual Client Services and Administrative Professional with over 10 years of experience in office operations and client communications. Expertise in managing correspondence, document organization, scheduling, and front desk support. Facilitates effective communication with Spanish-speaking clients through various channels. Recognized for strong multitasking abilities and commitment to enhancing team operations and customer service.

Overview

12
12
years of professional experience

Work History

Healt and Safety Monitor

PS Family NYC
Brooklyn, New York
03.2026 - Current
  • Conducted regular inspections to identify potential hazards and mitigate risks.
  • Collaborated with local authorities to uphold safety regulations and foster community safety initiatives.
  • Ensured compliance with internal procedures and regulatory standards through accurate documentation management
  • Managed sensitive information with discretion and strong attention to detail
  • Coordinated schedules, appointments, and high-volume communications to facilitate client and stakeholder engagement
  • Provided bilingual (English/Spanish) support, resolving issues and improving client satisfaction
  • Collaborated with team members to improve workflows and ensure efficient daily operations

Server & Bartender

Amor Loco & Hudson
New York, USA
04.2024 - 04.2026
  • Deliver high-quality customer service in fast-paced, high-volume environments
  • Managed tables efficiently during peak hours to optimize guest satisfaction.
  • Resolved customer concerns promptly to maintain satisfaction and loyalty
  • Upsold menu items to elevate guest experience and increase sales
  • Coordinated reservations and guest flow to maximize seating efficiency

Legal Analyst

Comisión Disciplinaria del Poder Judicial
Santo Domingo, DR
03.2022 - 01.2024
  • Coordinated case files, schedules, and deadlines to ensure timely legal proceedings
  • Drafted reports and managed sensitive communications to support stakeholder engagement
  • Maintained organized records and ensured accuracy of legal documentation to facilitate compliance

Judicial Law Clerk & Analyst

Jurisdicción Inmobiliaria
Santo Domingo, DR
01.2014 - 01.2022
  • Prepared legal documentation to meet tight deadlines, ensuring timely case processing
  • Supported attorneys and internal teams by coordinating administrative and analytical tasks, facilitating smooth operations
  • Communicated effectively with clients and external parties to clarify case details and foster collaboration

Education

B.S. in Law -

Pontificia Universidad Católica Madre y Maestra
DR

Master’s in Specialized Justice Administration -

Escuela Nacional de la Judicatura
DR

MBA - MBA, Master’s in Team Management & Leadership

Escuela De Negocios De Barcelona
Spain
04-2026

Skills

  • Safety Compliance
  • Risk Assessment
  • Incident Reporting
  • Safety Training
  • Customer Service
  • Client Relations
  • Data Entry
  • Record Management
  • Scheduling
  • Microsoft Office Suite
  • Phone Support
  • Email Support
  • Problem Solving
  • Multitasking
  • Written communication
  • Bilingual: English / Spanish

Websites

Additional Highlights

  • Strong communication and interpersonal skills
  • Highly organized with attention to detail
  • Quick learner with adaptability to new systems and environments
  • Available to work in New York City

Languages And Tools

English (Fluent), Spanish (Fluent), Microsoft Office Suite, Familiar with OpenTable & Resy

Languages

English
Professional

Timeline

Healt and Safety Monitor

PS Family NYC
03.2026 - Current

Server & Bartender

Amor Loco & Hudson
04.2024 - 04.2026

Legal Analyst

Comisión Disciplinaria del Poder Judicial
03.2022 - 01.2024

Judicial Law Clerk & Analyst

Jurisdicción Inmobiliaria
01.2014 - 01.2022

B.S. in Law -

Pontificia Universidad Católica Madre y Maestra

Master’s in Specialized Justice Administration -

Escuela Nacional de la Judicatura

MBA - MBA, Master’s in Team Management & Leadership

Escuela De Negocios De Barcelona

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Kenia Castillo