KENIA CONTRERAS
San Diego,CA
Summary
Reliable and friendly professional able to work with little oversight and collaborate in environments. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking and ready to join my next team. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Wendy's
- Took customer's orders, ensure a balance of the register at the end of the shift or working period
- I would manage the register, including all credit card and cash operations
- Appeal to impantient or irritated customers, especially during rush hour.
Car Rental Agent
Sixt Car Rental
- Explaining terms of rental agreements, completing paperwork with customers and taking payments
- Showing customers to their vehicles to point out damage on vehicle before renting
- I would also check mileage and inspect for damage when returning the vehicle
- Process transactions of vehicle rental, insurance coverage and processing payments in connection with credit card using the computer system.
Sales Associate
Dunn Edward's Paints
- Handled multiple responsibilities simultaneously while providing exceptional customer service
- I am also reliable, punctual and possess an excellent work ethic
- Areas of expertise include inventory, cash management and exceptional customer service
- I helped control the flow of the store by directing associates, remind them about taking their breaks
- I am also quick to turn an unpleasant customer situation into a positive one.
Customer Service Agent
Alaska Airlines
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Diploma -
Mission Bay High School
San Diego, CA06.2014
Skills
- Critical thinking and problem solving
- Microsoft PowerPoint
- Computer Skills
- Ability to Multitask
- Ability to Work in A Team
- Fast Learner
- Customer Service
- Ability to Work Under Pressure
- Leadership
- Communication
- Teamwork
- Good Communication
- Problem Solving
- Customer Feedback
- Customer Care
- Airline Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Alaska Airlines
02.2022 - Current
Cashier
Wendy's
Car Rental Agent
Sixt Car Rental
Sales Associate
Dunn Edward's Paints
Diploma -
Mission Bay High School
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