Kenia Fernandez
Atlanta,GA
Summary
Well-qualified Resident Service Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, residents and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Resident Service Coordinator
Progress Residential
02.2022 - Current
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Developed, implemented and monitored residential policies and procedures.
- Promoted culture of respect and understanding among my colleagues and residents
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
Service Coordinator
Ideal Building Solutions LLC
01.2017 - 01.2022
- Designed individualized service plans that took into account clients' goals and preferences.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Upheld client satisfaction by designing accurate and detailed timelines for roofing repair services and alerting clients of changes.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed caseload of up to 8 on field crew members.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Waitress
The Wing Factory
05.2015 - 01.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Mexican Restaurant
04.2014 - 07.2015
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Riverwood International Charter High School
Sandy Springs, GA05.2015
Skills
- Work Estimation
- Report Preparation
- Materials and Labor Costing
- Skilled Maintenance and Repair
- Personnel Management
- Job Prioritizing
- Schedule Preparation
- Assignment Delegation
- Worker Training
- Decision Making
- Performance Evaluations
- Vendor Relations
- Team Collaboration
- Data Entry and Analysis
- Employee Motivation
- Multitasking and Prioritization
- Conflict Resolution
- Professional Communication
- Relationship Building
- Mathematical Calculations
- OSHA Compliance
- Documentation and Recordkeeping
- Time Management
- Billing and Accounting Support
- Move-In Coordination
- Training Programs
- Job Assignments
- Resident Relations
- Managing Charts
- Emotional Support
Timeline
Resident Service Coordinator
Progress Residential
02.2022 - Current
Service Coordinator
Ideal Building Solutions LLC
01.2017 - 01.2022
Waitress
The Wing Factory
05.2015 - 01.2017
Waitress
Mexican Restaurant
04.2014 - 07.2015
High School Diploma -
Riverwood International Charter High School
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