Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kenia Garcia

Mattawa,Washington

Summary

Detail-oriented professional with strong problem-solving and organizational skills, offering extensive experience in quality assurance, customer service, and record-keeping. Adept at multitasking, time management, and fostering collaborative environments to ensure operational efficiency. Ready to leverage diverse skills and experience as a Patient Service Representative to support patient care and streamline administrative processes.

Overview

9
9
years of professional experience

Work History

Quality Assurance Lab Technician

Lamb Weston
Warden, WA
11.2023 - 07.2025
  • Developed, implemented and maintained effective quality assurance procedures in accordance with ISO 9001 and ISO 14001 guidelines.
  • Ensured accuracy of test results by calibrating lab instruments and verifying data integrity.
  • Implemented corrective measures when necessary following non-conformance incidents.
  • Analyzed historical data sets in order to identify areas where additional testing is required.
  • Identified potential process improvement opportunities through root cause analysis of defective samples.
  • Performed detailed quality assurance tests on variety of products to ensure compliance with industry standards and customer requirements.
  • Performed regular maintenance on laboratory equipment to maintain optimal performance levels.
  • Conducted extensive laboratory analysis of raw materials and finished products using advanced testing equipment such as spectrometers and microscopes.
  • Developed comprehensive reports summarizing findings from completed tests and inspections.
  • Assisted in training new employees on proper use of lab equipment and techniques for conducting quality assurance tests.
  • Collaborated closely with other departments such as Research and Development, Production, Logistics to ensure timely resolution of any issues that may arise during the manufacturing process.
  • Maintained accurate records of all Quality Assurance activities including inspector reports, test results, corrective action.
  • Provide feedback to production staff regarding products defects or improvements based on test results.
  • Participated in internal assessments and audits as required.
  • Monitored testing procedures to ensure that all tests were performed according to established item specifications, standard test methods, and protocols.
  • Ensured that lab cleanliness and safety standards were maintained.
  • Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.
  • Identified and troubleshooted equipment problems.
  • Investigated and reported questionable test results.
  • Performed laboratory procedures and assays.

Caregiver

Avalon Healthcare Management
Pasco, WA
06.2023 - 09.2023
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
  • Helped clients with daily tasks, such as laundry, housekeeping and shopping.
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Maintained a clean environment for patients by following proper infection control protocols.
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
  • Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
  • Developed meaningful relationships with clients, understanding their personal stories and daily routines.
  • Engaged clients through conversations and companionship, promoting independence and meeting social requirements.
  • Demonstrated excellent communications skills while interacting with clients, families and other healthcare professionals.
  • Responded to resident dining needs and assisted with feeding.
  • Responded quickly to emergency situations and provided necessary first aid.
  • Utilized problem solving techniques to resolve challenging situations in a timely manner.
  • Encouraged independence among clients while promoting dignity at all times.
  • Provided proper care and observation of patient's skin to prevent breakdown.
  • Reported health changes and provided proper documentation to appropriate staff.
  • Recognized early signs of distress or decline in health status and responded accordingly.
  • Monitored vital signs and reported changes to the appropriate medical personnel.
  • Protected health information according to HIPAA policies and procedures.
  • Organized and maintained client records according to established regulations.
  • Facilitated social activities designed to stimulate cognitive functioning in older adults.
  • Educated family members on how to provide safe home care for their loved ones.

Assistant Property Manager

Avenue 5
Kennewick, WA
10.2022 - 05.2023
  • Kept tenant and office files organized, properly maintained and secured.
  • Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
  • Responded to tenant inquiries and complaints in a timely manner.
  • Maintained accurate records regarding leases, rent rolls and security deposits.
  • Conducted tenant screening process including credit checks, employment verification and rental history.
  • Accepted and recorded checks, money orders and certified checks for daily deposits.
  • Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
  • Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations.
  • Negotiated lease renewals with existing tenants as necessary.
  • Managed all aspects of tenant relations including collection of rents, late fees and evictions if necessary.
  • Monitored and enforced tenant compliance with rental agreement terms.
  • Demonstrated ability to manage multiple priorities, deadlines and projects simultaneously.
  • Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
  • Facilitated regular inspections of property and grounds.
  • Coordinated with vendors and contractors for repairs and maintenance of property.
  • Composed flyer and other media materials to promote vacancies and residencies.
  • Organized periodic inspections of the property to ensure compliance with safety codes.
  • Coordinated maintenance of property units, common areas and grounds.
  • Conducted apartment tours for potential tenants to showcase available units and answer questions.
  • Supported accurate financial records and timely rent collection.
  • Monitored performance of contractors providing services such as landscaping or janitorial services at the property.
  • Directed collection of monthly rental fees and monitored past due accounts.
  • Met with prospective tenants to show properties and explain terms of occupancy.
  • Evaluated tenant eligibility in alignment with income restrictions and government regulations.

Patient Service Representative

Columbia Basin Health Association
Othello, WA
06.2020 - 12.2022
  • Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
  • Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
  • Scheduled appointments and assisted with referrals.
  • Verified patient information to ensure accuracy prior to appointment check-in.
  • Demonstrated strong customer service skills by greeting patients, providing directions, and answering questions.
  • Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
  • Verified and updated changes in patient, physician or insurance to maintain proper billing.
  • Processed payments accurately by verifying insurance coverage and applying copays and deductibles when applicable.
  • Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
  • Developed positive relationships with patients by providing courteous service during check-out procedures.
  • Maintained strict confidentiality of protected health information to comply with HIPAA regulations.
  • Maintained up-to-date knowledge of insurance policies to ensure accurate billing and payment processing.
  • Input patient data into the electronic medical records system accurately and efficiently.
  • Coordinated with back office staff for timely and effective care of patients.
  • Provided support to nursing staff with administrative duties such as filing, faxing, and scanning documents.
  • Entered data into practice management software accurately including demographics, insurance information.
  • Processed payment and reconciled accounts.
  • Assisted in training new Patient Service Representatives on procedures related to front office operations.
  • Communicated delays in appointments and offered rescheduling.
  • Read current literature, talked with colleagues, continued education, or participated in professional organizations or conferences to keep abreast of developments in field.

Substitute Paraprofessional

Kennewick School District
Kennewick, WA
11.2017 - 06.2018
  • Ensured that all safety protocols were followed at all times during the school day.
  • Adapted lesson plans according to individual student abilities or disabilities.
  • Utilized effective communication skills when interacting with parents, Staff, and administrators.
  • Established relationships with students based on mutual respect and trust.
  • Participated in IEP meetings as required by the school district policies.
  • Encouraged self-advocacy among students through modeling appropriate behavior.
  • Implemented strategies for addressing literacy challenges among students.
  • Organized instructional material to meet the needs of diverse learners.
  • Followed school district policies procedures when subbing in different schools within the district's boundaries.
  • Provided disabled students with assistive devices, supportive technology or assisted accessing facilities.
  • Assisted students with boarding and exiting school buses.
  • Supervised students during recess, lunch and field trips.
  • Created an environment conducive to learning by setting clear expectations for students behavior while subbing.
  • Restocked teaching materials and supplies to maintain optimum inventory.
  • Utilized positive reinforcement techniques such as praise and rewards to motivate students.
  • Graded students' assignments and exams.
  • Tutored or assisted students individually or in small groups.
  • Issued textbooks, workbooks, and pencils to students.

Buildings Paraprofessional

Wahluke School District
Mattawa, WA
10.2016 - 06.2017
  • Kept learning environment focused, inclusive and supportive at all times.
  • Maintained student safety in classroom, and outside environment.
  • Worked with individual students to provide personalized educational, behavioral and emotional support.
  • Spoke with parents about student needs to garner additional support.
  • Met with a team of professionals from different disciplines to implement comprehensive action plan.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Set up visual aids, equipment and classroom displays.
  • Provided support during classes, group lessons and classroom activities.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Assisted with secretarial duties on scheduled time. Such as answering and making phone calls, write and send emails, Correspondence, and faxes.
  • Translated documents.

Education

High School or equivalent -

Wahluke High School
Mattawa, WA
06.2016

Skills

  • Data analysis
  • Laboratory testing
  • ISO standards compliance
  • Customer service
  • Regulatory compliance
  • Problem solving
  • Attention to detail
  • Effective communication
  • Employee training
  • Time management
  • Customer focus
  • Strategic planning
  • Innovative mindset
  • Meticulous Record-keeping
  • Multitasking Abilities
  • Excellent communication
  • Interpersonal skills
  • Reliability

References

  • Ana Karen Rangel, Columbia Basin Health Association, Patient Service Representative, 5097602398, Professional
  • Elizabeth, Lamb Weston, Quality Assurance Lab Technician, 5097073479, Professional
  • Sonia Garcia, Lamb Weston, General Labor, 5093066779, Professional

Languages

  • English, Advanced, Advanced, Advanced
  • Spanish, Intermediate, Intermediate, Intermediate

Timeline

Quality Assurance Lab Technician

Lamb Weston
11.2023 - 07.2025

Caregiver

Avalon Healthcare Management
06.2023 - 09.2023

Assistant Property Manager

Avenue 5
10.2022 - 05.2023

Patient Service Representative

Columbia Basin Health Association
06.2020 - 12.2022

Substitute Paraprofessional

Kennewick School District
11.2017 - 06.2018

Buildings Paraprofessional

Wahluke School District
10.2016 - 06.2017

High School or equivalent -

Wahluke High School

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