Kenia Gayle
New York,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and with years of experience in fast paced environments. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships.
Overview
17
17
years of professional experience
Work History
Hospitality Specialist
New York Yacht Club-Harbour Court
New York, NY
10.2011 - Current
- Greeted customers and escorted them to their tables.
- Enforced health and safety regulations in the restaurant.
- Verified that all dishes and drinks served met quality standards established by the restaurant's management team.
- Provided leadership, insight and mentoring to newly hired employees.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
Radiologic Technologist Intern
Montefiore Hospital
The Bronx, NY
01.2024 - 07.2024
- Explained examination processes and answered questions from patients in a professional manner.
- Performed diagnostic imaging procedures such as X-ray.
- Ensured that all necessary supplies were available prior to beginning an exam or treatment session.
- Reviewed patient history information prior to conducting exams or treatments.
- Assisted with patient positioning for optimal imaging results.
Store Manager in Training
Kids Footlocker
Waldorf, Maryland
03.2007 - 01.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Education
Associate of Applied Science - Radiologic Technician GPA 3.5
Bronx Community College of The City University of New York
The Bronx, NY05-2025
Skills
- Bilingual fluency in Spanish
- Dependable and Responsible
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Strong computer skills
- Excellent time management skills
- Effective conflict resolution skills
- Excellent customer service skills
- Strong team building skills
Timeline
Radiologic Technologist Intern
Montefiore Hospital
01.2024 - 07.2024
Hospitality Specialist
New York Yacht Club-Harbour Court
10.2011 - Current
Store Manager in Training
Kids Footlocker
03.2007 - 01.2010
Associate of Applied Science - Radiologic Technician GPA 3.5
Bronx Community College of The City University of New York
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