Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
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Kenia Guillen Morales

Kenia Guillen Morales

Revere,USA

Summary

Motivated and versatile professional with hands-on experience as a Dental Assistant, Customer Service Manager, and Team Supervisor across various industries, including healthcare, transportation, and cleaning services. Skilled in chairside dental assisting, dental radiography, front office administration, and customer relations. Known for strong interpersonal skills, a fast learning ability, and a commitment to delivering excellent service in both clinical and customer-facing environments.

Over the past eight years, I have served as a Manager and Customer Service Representative at Julie’s Livery Company, where I have been responsible for answering phones, dispatching employees, and coordinating customer pick-up and drop-off services. My role centers on ensuring client satisfaction, whether in a dental clinic or a transportation setting.

In addition to healthcare and transportation, I have management experience in a professional cleaning company, overseeing staff working in lab environments and various other facilities.

Most recently, I completed a Master’s degree in Sustainable Buildings, which has expanded my knowledge in areas such as environmental design, energy efficiency, and sustainable infrastructure

Overview

10
10
years of professional experience

Work History

UG2 - Janitorial Supervisor and Management
03.2024 - Current
  • Managed inventory of cleaning supplies
  • Trained staff on safe operation of cleaning equipment, tools, devices, and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate departments.

Dental Assistant

East Boston Family Dental
01.2020 - 03.2024
  • I assist various doctors in different clinics. I work with them in big procedures and basic procedures.

Customer Service and Management

JULIES LIVERY Company
06.2015 - 03.2024
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Education

High School Diploma -

East Boston High School
Boston, MA
06.2019

Career And Technical - Sustainable Building

Salem Technical Institute
Salem, MA
05-2025

Skills

  • Responsible, Doctors Assistant, Teamwork organization, active listening, patient, empathetic with customers, bilingual, punctual, active communication, problem solver, critical thinking, and rule enforcer labs experience

Accomplishments

    Certifications of

  • Adult and Pediatric First Aid/CPR/AED
  • Hot work Safety Program
  • OSHA 30-HOUR (puresafety)
  • Allergen Awareness Certification
  • TIPS On-Premise Alcohol Server Training

LANGUAGES

English – Spanish

Timeline

UG2 - Janitorial Supervisor and Management
03.2024 - Current

Dental Assistant

East Boston Family Dental
01.2020 - 03.2024

Customer Service and Management

JULIES LIVERY Company
06.2015 - 03.2024

High School Diploma -

East Boston High School

Career And Technical - Sustainable Building

Salem Technical Institute
Kenia Guillen Morales