Kenia Heredia
Omaha,NE
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
15
15
years of professional experience
Work History
Sales Associate
RING RING WIRELESS
OMAHA, NE
03.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Agent
NRG SIDING NE LLC
Omaha, Nebraska
04.2021 - Current
- Resolved billing discrepancies with vendors or customers promptly.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Prepared reports summarizing project status and financial information for senior management review.
- Submitted budget estimates, progress reports and cost tracking reports.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Created promotional materials for marketing campaigns.
- Scheduled follow-up calls with delinquent customers as needed to collect payments due.
District Manager
ZAIN INVESTMENT GROUP
OMAHA, NE
02.2013 - 09.2023
- Oversaw accounts payable and payroll.
- Supervised the payroll process for employees.
- Collaborated with external partners to complete audits.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Analyzed balance sheets for mistakes and inaccuracies.
- Created and enforced scheduling policies and procedures to standardize operations.
- Resolved employee queries regarding job descriptions or roles during hiring processes.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Developed and implemented sales strategies to increase customer base.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
AARON LEASING
Aaron's Sales and Lease
Omaha, Nebraska
03.2011 - 07.2013
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Demonstrated product features to customers.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Warehouse Worker
Shopko Stores Operating Co. LLC
OMAHA, Nebraska
05.2010 - 06.2012
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained stock levels in accordance with company policies.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Education
CNA CERTIFICATION - CNA
QUALITY CAREER PATHWAYS
5437 N 103TH ST01-2025
MICRO BUSINESS MANAGEMENT CERTIFICATE -
FIRST NATIONAL BANK
OMAHA06-2013
High School Diploma -
BELLEVUE WEST HIGH SCHOOL
BELLEVUE05-2007
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Year-end reporting
- Payroll policies
- Tracking wage garnishments
- Overtime calculation
- Payroll processing
- Client-specific scheduling
- Recordkeeping proficiency
- Sales leadership development
- New hire on-boarding
- Bookkeeping
- Auditing
- Sales and market development
- Goal setting
- Goals and performance
Languages
ENGLISH
Professional
Spanish
Professional
Websites
Timeline
Sales Associate
RING RING WIRELESS
03.2024 - Current
Sales Agent
NRG SIDING NE LLC
04.2021 - Current
District Manager
ZAIN INVESTMENT GROUP
02.2013 - 09.2023
AARON LEASING
Aaron's Sales and Lease
03.2011 - 07.2013
Warehouse Worker
Shopko Stores Operating Co. LLC
05.2010 - 06.2012
CNA CERTIFICATION - CNA
QUALITY CAREER PATHWAYS
MICRO BUSINESS MANAGEMENT CERTIFICATE -
FIRST NATIONAL BANK
High School Diploma -
BELLEVUE WEST HIGH SCHOOL
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