To obtain a position where I can utilize my background and experience, within a company that offers opportunities for professional growth and advancement. To be challenged and reach my ultimate career goal, I aim to utilize my knowledge and dependability in a rewarding facility where my positive attitude and personality shine through.
Hi, I’m
KENIA JIMENEZ
Tonopah,AZ
Summary
Overview
6
years of professional experience
1
Certificate
Skills
- Training and Mentoring
- Leadership
- Hospitality and Guest Service
- Attention to detail
- Customer Service
- Communication
- POS System Proficiency
- Problem-solving
- Conflict Resolution
- Cash Handling
- Time Management
- Menu Knowledge
- Order and Payment Processing
- Inventory Management
- Knowledge Transfer
- Quality Control
- Assessments and Evaluation
- Adaptability
- Teamwork
- Discounts and Promotion
Work History
Grand Canyon University Hotel
Lead Bartender
03.2020 - 09.2022
Job overview
- Excel working individually and, on a team, executed high service standards by implementing time management and communicating with customers and coworkers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Run a full bar including cocktails, wine & beer with also a very busy six table section while maintaining high level of guest service and interaction.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Always helped 10-25 bar guests while also making drinks for the floor. Sales averaged $2000 for dinner.
Grand Canyon University Hotel
Server
01.2019 - 03.2020
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Grand Canyon University Hotel
Coffee Barista Trainer
09.2017 - 01.2019
Job overview
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Handled cash and processed payments accurately to avoid errors.
Grand Canyon University Hotel
Head Hostess
06.2016 - 09.2017
Job overview
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Business Management
05.2023
University Overview
Gateway Community CollegeDeer Valley, AZ
from Esthetician Program
09.2020
University Overview
Trevor Browne High SchoolPhoenix, AZ
High School Diploma
05.2015
University Overview
- Awarded Student of the Month
Certification
- Liquor License Certification - 2021
- Food Handlers Card - 2021
- Certified Employee of the Quarter, Grand Canyon University - 2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Bartender
Grand Canyon University Hotel
03.2020 - 09.2022
Server
Grand Canyon University Hotel
01.2019 - 03.2020
Coffee Barista Trainer
Grand Canyon University Hotel
09.2017 - 01.2019
Head Hostess
Grand Canyon University Hotel
06.2016 - 09.2017
Grand Canyon University
Bachelor of Science from Business Management
Gateway Community College
from Esthetician Program
Trevor Browne High School
High School Diploma
Similar Profiles
Taylor RamirezTaylor Ramirez
Student Nurse at Grand Canyon University HotelStudent Nurse at Grand Canyon University Hotel
Mark PetroffMark Petroff
Assistant Hotel Manager at Grand Canyon University HotelAssistant Hotel Manager at Grand Canyon University Hotel
Celeste RoseCeleste Rose
Front Desk Receptionist at Grand Canyon University HotelFront Desk Receptionist at Grand Canyon University Hotel
Martha TorresMartha Torres
Nurse associate at Banner Boswell Medical CenterNurse associate at Banner Boswell Medical Center
Lorenzo A PantojaLorenzo A Pantoja
Dewatering Technician at Palo Verde Nuclear Generating StationDewatering Technician at Palo Verde Nuclear Generating Station