Kenia Longino
Punta Gorda
Summary
Dedicated senior criminology student pursuing an opportunity within the criminal justice field to apply academic knowledge in a professional setting. Passionate about supporting rehabilitation efforts, promoting public safety, and developing practical experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
B Medical Florida
Punta Gorda, FL
07.2025 - Current
- Greet and check in patients in a professional and friendly manner.
- Schedule, confirm, and manage patient appointments and follow-ups.
- Collect and update patient demographics, insurance information, and medical records.
- Assist providers with preparing patient charts and ensuring all required documents are complete.
- Support clinical staff by preparing exam rooms, organizing supplies, and maintaining cleanliness standards.
- Take and record basic patient vitals (if applicable to role).
- Handle incoming phone calls, emails, and patient inquiries promptly and professionally.
- Manage patient intake and consent forms through electronic or paper systems.
- Coordinate lab orders, requisitions, and results; communicate updates to patients and providers.
- Assist with billing, invoicing, and payment processing as needed.
- Maintain confidentiality and compliance with HIPAA and clinic policies.
- Order and track office and medical supplies.
- Provide administrative support to management and clinical teams as required (e.g., data entry, filing, scanning).
- Contribute to a positive and efficient patient experience from check-in to check-out.
Emergency Room Technician
SSM Health St. Marys Hospital
Madison, WI
07.2021 - 10.2024
- Work with doctors and nurses and provide technical support for patient care.
- Clean and stock rooms and carts with appropriate medical supplies and equipment. Change linen as necessary.
- Transport patients to other departments in the hospital.
- Help with resuscitation/CPR and emergency airway procedures.
- Obtain and document a patient’s vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring and cardiac monitoring.
- Collect blood samples, tissue or other laboratory specimens, preparing them for testing.
- Assist with positioning patients, applying orthopedic dressing and splints.
- Measuring and fitting canes and crutches and teaching patients how to use them.
- Assisting with administrative duties such as patient transfers and discharges.
- Making sure that the correct documentation is filled out.
Phlebotomist
SSM Health St. Marys Hospital
Madison, WI
03.2020 - 07.2021
- Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures.
- Verifies patient identification and explains sampling procedures to patients. Obtains blood specimens by performing venipunctures and finger sticks.
- Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
Phlebotomist
Interstate Blood and Plasma
Madison, WI
09.2019 - 03.2020
- Conduct donor health history screenings and physical examinations.
- Preparation of donor for plasmapheresis procedure including arm cleaning and needle insertion.
- Perform venipuncture to draw plasma from donors using standard equipment like needles, vacutainers, and blood collection tubes.
- Monitor donor throughout the donation process to ensure their safety and comfort.
- Maintain donor records in accordance with privacy laws and organizational policies.
- Ensure the cleanliness and sanitation of the plasma collection area.
- Respond to donor reactions according to established protocols.
- Label and store collected plasma units properly for further processing.
- Adhere to all safety, quality, and regulatory standards related to plasma collection.
Patient Transporter
Lee Health
Fort Myers, FL
09.2016 - 08.2017
- Safely transport patients to and from hospital departments (e.g., surgery, radiology, lab, discharge areas).
- Assist patients in and out of wheelchairs, stretchers, and beds, ensuring comfort and safety.
- Use appropriate equipment (wheelchairs, stretchers, beds) to move patients based on mobility needs.
- Ensure proper patient identification and verification before transport.
- Communicate effectively with nursing staff and other departments to coordinate timely patient movement.
- Sanitize and maintain transport equipment according to infection control protocols.
- Provide emotional support and reassurance to patients during transport.
- Follow safety procedures and lift techniques to prevent injuries to self and patients.
- Deliver medical records, specimens, or equipment as requested.
- Respond promptly to transport requests via phone and hospital software.
- Report any changes in patient condition or safety concerns to clinical staff immediately.
Resident Assistant
Oak Park Place Assisted Living
Madison, WI
03.2016 - 01.2017
- Assist residents with activities of daily living (ADLs) such as bathing, dressing, grooming, toileting, and eating.
- Provide mobility support including transferring residents from beds to wheelchairs and helping with walking.
- Monitor residents’ physical and emotional well-being, and report any changes to nursing staff.
- Help maintain a clean, safe, and comfortable living environment for residents.
- Encourage and assist residents with participation in social and recreational activities.
- Deliver meals and assist residents with eating if needed.
- Document care provided and resident interactions accurately and timely.
- Respond to call lights and resident requests promptly.
- Follow infection control and safety protocols at all times.
- Support residents’ independence and dignity while providing compassionate care.
- Assist with transporting residents to appointments or therapy sessions within the facility.
- Observe and report signs of abuse, neglect, or unsafe conditions.
Education
Bachelor's degree - Criminology
University of Wisconsin-Milwaukee
Milwaukee, WI05.2026
Associate's degree - Applied Science
University of Wisconsin-Milwaukee
Milwaukee, WI05.2024
High school diploma or GED - undefined
West High School
06.2016
Skills
- Communication (verbal & written)
- Interpersonal skills
- Problem-solving
- Critical thinking
- Decision-making
- Attention to detail
Certification
- CNA
Timeline
Office Manager
B Medical Florida
07.2025 - Current
Emergency Room Technician
SSM Health St. Marys Hospital
07.2021 - 10.2024
Phlebotomist
SSM Health St. Marys Hospital
03.2020 - 07.2021
Phlebotomist
Interstate Blood and Plasma
09.2019 - 03.2020
Patient Transporter
Lee Health
09.2016 - 08.2017
Resident Assistant
Oak Park Place Assisted Living
03.2016 - 01.2017
Associate's degree - Applied Science
University of Wisconsin-Milwaukee
High school diploma or GED - undefined
West High School
Bachelor's degree - Criminology
University of Wisconsin-Milwaukee