Kenia Lopez Cervantes
Mesa,AZ
Summary
Diligent individual with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
1
1
Language
7
7
years of professional experience
Work History
Assistant Manager
Ross Dress For Less
Queen Creek, AZ
11.2020 - Current
- Trained and mentored junior staff, fostering development and performance excellence. Conducted regular performance evaluations to identify areas for employee growth.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed and implemented process improvements to enhance workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Drive Through Cashier
Jack In The Box
Mesa, AZ
12.2019 - 04.2020
- Operated cash register and processed orders while providing recommendations and addressing inquiries. Delivered exceptional customer service through strong work ethic and commitment to customer satisfaction.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service best practices.
Education
High School Diploma -
Westwood High School
Mesa, AZSkills
- Project management
- Business development
- Team leadership
- Staff supervision
- Customer service
- Staff development
- Money handling
- Decision-making
- Adaptability
- Cross Functionality
- Bilingual (Spanish and English)
- Communications
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Ross Dress For Less
11.2020 - Current
Drive Through Cashier
Jack In The Box
12.2019 - 04.2020
High School Diploma -
Westwood High School