KENIA MARTINEZ ROMERO
DENVER,CO
Summary
Open to an opportunity to challenge and enhance my professional skills and knowledge as a leader to contribute and optimize the company goals through effective management and organization .
Overview
7
7
years of professional experience
Work History
OPERATIONS SUPPORT MANAGER
C&W SERVICES
10.2024 - Current
- Company Overview: C&W presented an opportunity to transition into a strategic position that assists operations and technical supports for their BioMed divisions of Assets in California, Washington, New York, and Massachusetts
- Ensuring that the Operations Support team is fully knowledgeable and is positioned to be a source of information and training for line management; as well as being able to provide direct transactional assistance in the company's business automation tools and processes
- Ensuring new management is provided the appropriate access and is trained on the business automation tools such as Vroozi, Vendor Management, Work Order Management, Salesforce, Microsoft Office Business tools, Workday/Employee and Organizational data, Kronos/Timekeeping, Utrac2
- Assists management teams with the execution of transactions within the required business automation tools
- Supports the operational leadership with the collection, compilation and analysis of account information for client consumption for periodic business reviews or ad hoc requests
- May prepare client facing presentation materials
- Conduct administrative assessments at regional and site level units and make recommendations for improvements
- Managed audits focusing on compliance in key operational areas.
- Processed and managed purchase orders ensuring seamless procurement operations.
- Oversees the daily/weekly transactional activities associated with Workday and Kronos
- Ensures transactions are accurate, approved and executed in a timely fashion
- Reviews payroll time records for missed punches, paid time off and approvals, when appropriate
- Manages and communicates the C&W Services information handling processes and procedures
SPECIAL SERVICE DIVISION MANAGER
C&W SERVICES
08.2021 - 10.2024
- Company Overview: The Special Service Division supports the overall operations for the New England cliental, such as hospitals and clinics, pharmaceutical companies, insurance companies, airport, etc
- Building management operations
- Financial P&L reporting
- Customer relations/retention
- Cost containment/reduction
- Cost analysis/bid design
- Business assessment
- Operating budget development and oversight
- Administrative- invoicing, creating work orders for accounts payable/receivable
- Quality assurance
- Project planning/scheduling
- Staff supervision and training
- Middle to long range planning
- Emergency Response
- Snow Removal Services
- Interior/Exterior seasonal projects
- The Special Service Division supports the overall operations for the New England cliental, such as hospitals and clinics, pharmaceutical companies, insurance companies, airport, etc
FIELD OPERATIONS MANAGER
ABM INDUSTRIES
02.2018 - 08.2021
- As a Field Operations Manager for the South-Central Wisconsin region my duties included oversight of a portfolio of cliental consisting of major insurance companies, a biopharmaceutical facility, financial institutions, and a Dane County Airport hangar
- Recruiting, interviewing, onboarding, training, and ongoing education
- Disciplinary actions
- Ensuring personnel files were complying
- Problem solving
- Inventory control and equipment usage
- Created and monitored work schedules for the account(s)
- Project management and enforced work standards that included specialized cleaning and safety measures
- Client satisfaction through consistent communication, relations
- Conducting routine project site inspections, quarterly review meetings and identifying any additional client needs
- Leaded my on-site teams through open communication, regular team meetings/supervision while ensuring ABM's culture and values were being followed
Education
Bachelor of Business Administration -
UNIVERSIDAD DE ORIENTE
El Salvador02.2025
English Language Arts -
MATC
Madison, WI01.2011
High School Diploma -
INSTITUTO CATÓLICO SANTA SOFIA
El Salvador01.2002
Skills
- Performance improvements
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Team leadership
- Decision-making
- Warehouse operations
- Policies and procedures implementation
- Health and safety compliance
- Client relations
- Operations management
- Invoice processing
- Goal setting
- Strategic planning
- MS office
- Budget development and management
Training
- Adult First Aid - CPR AED All Ages, 01/01/20, DC class
- Xactimate Estimating Tools: Waler Damage and Asbestos Awareness; Matterport Technology in Disaster Planning, 01/01/24, BELFOR Academy
- 30-Hour Construction Safety and Health, 01/01/23, OSHA
- Basic Certified Custodial Technician, 01/01/22, C&W Services/CM!
Timeline
OPERATIONS SUPPORT MANAGER
C&W SERVICES
10.2024 - Current
SPECIAL SERVICE DIVISION MANAGER
C&W SERVICES
08.2021 - 10.2024
FIELD OPERATIONS MANAGER
ABM INDUSTRIES
02.2018 - 08.2021
Bachelor of Business Administration -
UNIVERSIDAD DE ORIENTE
English Language Arts -
MATC
High School Diploma -
INSTITUTO CATÓLICO SANTA SOFIA
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