Kenia Navarrete
Canoga Park,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in medical terminology, customer service and inner-office operations.
Overview
21
21
years of professional experience
Work History
Medical Office Representative
Providence Facey Medical Group
Mission Hills, CA
07.2012 - Current
- Greeted patients and visitors upon arrival to the office, providing excellent customer service.
- Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Verified insurance eligibility prior to scheduled appointments.
- Performed data entry into practice management system including updating demographics, billing information, visit notes.
- Facilitated communication between front desk staff and clinical staff members regarding patient concerns or complaints.
- Reconciled daily deposits against credit card transactions processed through Point Of Sale system.
- Coordinated with various departments within the organization such as laboratory services, radiology services, for efficient delivery of healthcare services.
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled follow up visits for discharged patients ensuring that they receive proper aftercare instructions.
Shipping and Receiving Clerk
Protocast JLC
Chatsworth, CA
02.2011 - 07.2015
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Performed regular cycle counts to maintain accurate inventory records.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Researched discrepancies between physical count of items versus inventory system reports.
- Managed hazardous material documentation requirements when preparing orders for shipment.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Packed, sealed or affixed postage to prepare materials for shipping.
Medical Records Clerk
Southern California Orthopedic Institute
Simi Valley, CA
02.2010 - 09.2010
- Entered patient information into the electronic health record system.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Updated patient files with new medical information as needed.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Identified discrepancies between physical documentation and electronic health records.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Assisted in developing processes for maintaining current information in patient's files.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient charts for upcoming appointments.
- Supported administration staff with records requests to support patient care.
- Scanned incoming documentation.
- Consolidated diverse medical records.
- Entered patient insurance, demographic and health information into software and confirmed records.
Accounts Receivable Clerk
Los Angeles Daily Newspaper
Woodland Hills, CA
07.2004 - 12.2005
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
Retail Sales Associate
Target
West Hills, CA
07.2003 - 07.2005
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Pharmacy Tech License -
ICDC College
Van Nuys, CA07-2009
High School Diploma -
W.H. Taft High School
Woodland Hills, CA06-2003
Some College (No Degree) -
Los Angeles Pierce College
Woodland Hills, CASkills
- Patient Reception Management
- Patient Data Updates
- Cross-Functional Collaboration
- Medical Care Programs
- Patient Registration
- Office Reception
- Customer Service Background
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Office Representative
Providence Facey Medical Group
07.2012 - Current
Shipping and Receiving Clerk
Protocast JLC
02.2011 - 07.2015
Medical Records Clerk
Southern California Orthopedic Institute
02.2010 - 09.2010
Accounts Receivable Clerk
Los Angeles Daily Newspaper
07.2004 - 12.2005
Retail Sales Associate
Target
07.2003 - 07.2005
Pharmacy Tech License -
ICDC College
High School Diploma -
W.H. Taft High School
Some College (No Degree) -
Los Angeles Pierce College
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