Kenia Padilla
Long Beach,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
San Tomas Senior Living
06.2024 - 06.2025
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Executive Director
Regency Palms Long Beach
04.2023 - 05.2024
- Lead, mentor, and manage a team of compassionate professionals, ensuring a collaborative and supportive environment.
- Oversee the daily operations, including resident care, staff management, budgeting, and regulatory compliance.
- Maintain a strong presence within the facility, fostering positive relationships with residents, families, and staff.
- Develop and implement strategic plans to enhance resident satisfaction and facility growth.
- Ensure adherence to all federal, state, and local regulations and licensing requirements.
- Collaborate with the leadership team to drive continuous quality improvement and maintain high standards of care.
Memory Care Director
Regency Palms Long Beach
04.2021 - 04.2023
- Developing and planning new training programs for memory care staff.
- Developing and executing new programs specifically targeted to older adults with different types of dementia, interest, and acuity.
- Model validation/cuing techniques while assisting/caring for residents.
- Training of department heads and memory care staff in Montessori Moments in Time program.
- Constant supervision of all MC floors to ensure new and existing training is being executed and applied in the following aspects: care and programming with all memory care residents.
- Ensure that residents’ care is provided in a safe and effective manner, while consistently maintaining residents’ dignity, choice, privacy, and respect.
- Conduct investigations regarding residents and/or employees when needed.
- Development of monthly memory care staff Schedule of twenty-five employees, to meet the needs of the community and in the memory care department.
- Execute corrective action notices to staff when needed and provide opportunities for re-training in skills that are being compromised
- Monthly marketing outreach to new prospects and professionals immediately imputing all the information into the community’s CRM database.
Executive Administrator Assistant
Graduate School Internship, Home Care
12.2020 - 04.2021
- Assisted with the interview and hiring process for caregivers for private and residential care facilities accounts.
- Created and post meaningful jobs on indeed and review applicants Caregiver and client data entry into software from supervisory visits Assisted and performed assessments.
- Conducted supervisory visits to client's homes for routine checks and to handle any complaints
Provided Caregiver Services to the older adult population.
Human Resources & Business Office Director
Whittier Place Senior Living
07.2016 - 12.2020
- Processed new hires’ information, terminations, and changes.
- Audited information, and entered into payroll reporting software.
- Processed payroll bi-weekly in accordance to company’s regulations.
- Conducted ongoing training and orientation for staff and newly hires.
- Daily accounts payable and daily accounts receivable.
- Prepared and maintained balance and collections reports to keep accounting books organized.
- Provided assistance to home office to ensure that the monthly accounting close is accomplished in an accurate, complete, and timely manner.
- Reviewed and signed contracts with Marketing Director, families and/or residents prior to moving into the community.
- Maintained an outstanding organized inventory and filing system.
- Primary contact for residents, families, and vendors with questions or concerns regarding their accounts.
Interim Executive Director
Whittier Place Senior Living
11.2018 - 02.2019
- Managed the community operations in accordance with the state regulations and company policy, program and budget requirements.
- Ensured the provision of services to residents with appropriate regard for the residents’ physical and mental wellbeing, and needs as identified in the residents’ service assessments.
- Supported sales initiatives by assisting in sales activities as requested, including, but not limited to: Participating in industry group and community functions.
- Budgeting monthly expenses of the overall community.
Tenant Collection Supervisor
Pabst Kinney & Associate
08.2011 - 07.2016
- Accepted payments and generated receipts for rent and miscellaneous payments.
- Created highly effective organizational and filing systems including quick and thorough indexing, and filing offsite storage, resulting in easy access to critical information and streamlined office functioning.
- Prepared collection notices against delinquent tenants.
- Completed delinquency reports and rent collections using AppFolio Software.
- Sent files to collections agencies and followed up on the status on accounts that have already been sent.
Education
Master of Science - Gerontology
California State University, Long Beach
Long Beach05.2022
Applied Disability Studies
California State University, Long Beach
Long Beach05.2022
Bachelor of Science - Business Administration: Marketing Advertising
California State Dominguez Hills
Carson, CA08.2013
Skills
- Proficient in the use of Microsoft Word, Excel, and Outlook
- Proficient in Point Click Care Healthcare Software System
- Detail oriented and highly organized with strong time management
- Budgeting oversight, analysis, & financial acumen skills
- Exemplary communication & presentation skills
- Hiring, training, onboarding, & Employee retention strategies
- Client advocacy & Staff development
- Personnel management & Supervision
- Quality assurance controls
- Research skills
- Labor cost controls
- Accounts receivable operations
- Human resources management
- CRM and office management software
- Business operations management
Certification
- California Residential Care Facility for Elder Adults
- Certified Dementia Practitioner
- First Aide & CPR
Languages
Spanish
Native or Bilingual
Timeline
Executive Director
San Tomas Senior Living
06.2024 - 06.2025
Executive Director
Regency Palms Long Beach
04.2023 - 05.2024
Memory Care Director
Regency Palms Long Beach
04.2021 - 04.2023
Executive Administrator Assistant
Graduate School Internship, Home Care
12.2020 - 04.2021
Interim Executive Director
Whittier Place Senior Living
11.2018 - 02.2019
Human Resources & Business Office Director
Whittier Place Senior Living
07.2016 - 12.2020
Tenant Collection Supervisor
Pabst Kinney & Associate
08.2011 - 07.2016
Master of Science - Gerontology
California State University, Long Beach
Applied Disability Studies
California State University, Long Beach
Bachelor of Science - Business Administration: Marketing Advertising
California State Dominguez Hills
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