Kenia Peña
New York,NY
Summary
With over two decades at Tio Nacho in the Bronx, I've excelled in payment processing and fostering customer loyalty, showcasing my adeptness with POS Systems and relationship-building. My proactive approach has significantly contributed to streamlining operations and enhancing team efficiency, positioning me as a key asset in fast-paced retail environments. Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cashier
Tio Nacho
06.2004 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Great customer service
Education
Doctor of Psychology (D.Psy.) - General Psychology
Universidad Autonoma De Santo Domingo
Republica Dominicana05.2004
Skills
- Cash Handling
- Cash Register Operation
- Payment Collection
- Drawer balancing
- POS Systems
- Product Recommendations
- Telephone Etiquette
Certification
- Sales Essentials Certificate
- Osha Certificate
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier
Tio Nacho
06.2004 - Current
Doctor of Psychology (D.Psy.) - General Psychology
Universidad Autonoma De Santo Domingo
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