Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kenia Rodriguez

Miami

Summary

Dynamic professional with a proven track record in enhancing customer experiences and sales at Doral Hyundai. Excelled in negotiation and effective communication, boosting sales conversions significantly. Demonstrated adaptability and teamwork, mentoring new staff and streamlining processes. Skilled in CRM software and bilingual, ensuring top-notch service and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BDC Agent

Doral Hyundai
01.2023 - Current
  • Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
  • Communicated industry news and trends to management and dealership employees.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
  • Adapted quickly to changes within the industry landscape, staying informed about current trends and competitors'' offerings.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.

Hostess

Cvi.Che 105
01.2022 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Customer Service Lead

Carters Oshkosh
10.2019 - 12.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Miami Coral Park Senior High School
Miami, FL
06.2021

Skills

  • Goal oriented
  • Organization
  • Negotiation
  • Performance tracking
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Positive attitude
  • Multitasking
  • Effective communication
  • Adaptability and flexibility
  • Payment processing
  • Complaint resolution
  • Bilingual

Certification

Serv-Safe

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BDC Agent

Doral Hyundai
01.2023 - Current

Hostess

Cvi.Che 105
01.2022 - 01.2023

Customer Service Lead

Carters Oshkosh
10.2019 - 12.2022

Miami Coral Park Senior High School

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Kenia Rodriguez