Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Kenia Silva

Salida,CO

Summary

Diligent hard-working women with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

15
15
years of professional experience

Work History

Front Desk Receptionist

Baymont Inn & Suit Hotel
11.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Restaurant Hostess

Boathouse Cantina
05.2018 - 02.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Airport Customer Service Agent

American Airlines
02.2010 - 04.2013
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Education

Bachelor of Laws - Law

Universidad De Sonsonate
Sonsonate, El Salvador
12-2004

High School Diploma -

San Francisco De Asís
El Salvador
10-1999

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Problem-solving skills
  • Verbal and written communication
  • Administrative Skills
  • Initiative-taking

Accomplishments

  • Supervised team of seven staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Management in the development of a new internal system.

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Receptionist

Baymont Inn & Suit Hotel
11.2023 - Current

Restaurant Hostess

Boathouse Cantina
05.2018 - 02.2023

Airport Customer Service Agent

American Airlines
02.2010 - 04.2013

Bachelor of Laws - Law

Universidad De Sonsonate

High School Diploma -

San Francisco De Asís
Kenia Silva