Kenia Sosa
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Desktop Support Administrator - Contract
Academy Of Motion Picture Arts And Sciences
06.2023 - Current
- Troubleshoots IT hardware, software, network and printer issues. Rapidly responds to end users and
follows-up with them. - Keeps accurate inventory of IT assets from different sites in Jira Asset Management.
- Gives suggestions on how to improve current process and suggests new processes.
- Uses Intune, Microsoft defender, Airwatch and Azure to track and/or manage assets.
- Helps test new systems and images before deployment.
Jr.Systems Administrator/IT Support Specialist
Sofi Stadium & HollywoodPark
09.2021 - 02.2023
- Monitored IT department ticketing queue and assigned tickets to appropriate team.
- Researched complex issues escalated from the helpdesk team, and provided a solution and/or discussed with senior IT staff.
- Created new hire active directory, Google workspace, Microsoft Office and Okta accounts.
- Provisioned software and made sure that staff had correct access to network drives, and VLANs.
- Imaged computers for new staff and helped new staff navigate their new email and software. Deployed additional software via Ivanti, if requested.
- Packaged new software in Ivanti and assisted with monthly patching.
- Worked with vendors to upgrade or modify existing Windows 2019 Servers. Also, created VMs for application hosting and testing.
- Helped install conferencing equipment and office phones.
- Managed over 300 mobile devices via MobileIron.
- Helped with the JAMF Pro instance setup to manage Macs. Created basic policies and packaged some software.
- Managed Adobe CC, Microsoft Office, Box, Splashtop, GoogleWorkspace, Snagit and other licenses.
- Helped network team with installing switches, AP, running cable, cross connecting and data gathering.
- White glove support to executives. Helped install conferencing equipment and office phones.
- Managed over 300 mobile devices via MobileIron.
- Helped with the JAMF Pro instance setup to manage Macs.
- Managed Adobe CC, Microsoft Office, Box, Google Workspace, Snagit and other licenses.
- Helped network team with installing switches, AP, running cable, cross connecting and data gathering.
- White glove support to executives.
Part-Time IT Support
Legends Hospitality LLC
08.2019 - 09.2021
- Helped deploy all POS systems on game day and made sure all orders were process correctly at EOD.
- Guided cashiers and managers on how to use tablets and software when needed.
- Created a process to take inventory efficiently.
Education
Bachelor of Arts - Economics
University of California, Riverside
Riverside, CA06.2023
Timeline
Desktop Support Administrator - Contract
Academy Of Motion Picture Arts And Sciences
06.2023 - Current
Jr.Systems Administrator/IT Support Specialist
Sofi Stadium & HollywoodPark
09.2021 - 02.2023
Part-Time IT Support
Legends Hospitality LLC
08.2019 - 09.2021
Bachelor of Arts - Economics
University of California, Riverside
Similar Profiles
Cleo GordonCleo Gordon
Senior Specialist, People & Culture Projects at Academy of Motion Picture Arts and SciencesSenior Specialist, People & Culture Projects at Academy of Motion Picture Arts and Sciences
Emmy CarmichaelEmmy Carmichael
Senior Associate of Theater Operations at The Academy of Motion Picture Arts and SciencesSenior Associate of Theater Operations at The Academy of Motion Picture Arts and Sciences
Annamarie TillAnnamarie Till
School Counselor at Detroit Academy Of Arts & SciencesSchool Counselor at Detroit Academy Of Arts & Sciences
Melissa De La TorreMelissa De La Torre
Healthcare Security Officer at Blackstone Consulting IncHealthcare Security Officer at Blackstone Consulting Inc
Andrew BassAndrew Bass
Investment Advisor at Self-EmployedInvestment Advisor at Self-Employed