Kenia Sosa
Los Angeles,CA
Overview
4
4
years of professional experience
Work History
Desktop Support Administrator - Contract
Academy Of Motion Picture Arts And Sciences
06.2023 - Current
- Troubleshoots IT hardware, software, network and printer issues. Rapidly responds to end users and
follows-up with them. - Keeps accurate inventory of IT assets from different sites in Jira Asset Management.
- Gives suggestions on how to improve current process and suggests new processes.
- Uses Intune, Microsoft defender, Airwatch and Azure to track and/or manage assets.
- Helps test new systems and images before deployment.
Jr.Systems Administrator/IT Support Specialist
Sofi Stadium & HollywoodPark
09.2021 - 02.2023
- Monitored IT department ticketing queue and assigned tickets to appropriate team.
- Researched complex issues escalated from the helpdesk team, and provided a solution and/or discussed with senior IT staff.
- Created new hire active directory, Google workspace, Microsoft Office and Okta accounts.
- Provisioned software and made sure that staff had correct access to network drives, and VLANs.
- Imaged computers for new staff and helped new staff navigate their new email and software. Deployed additional software via Ivanti, if requested.
- Packaged new software in Ivanti and assisted with monthly patching.
- Worked with vendors to upgrade or modify existing Windows 2019 Servers. Also, created VMs for application hosting and testing.
- Helped install conferencing equipment and office phones.
- Managed over 300 mobile devices via MobileIron.
- Helped with the JAMF Pro instance setup to manage Macs. Created basic policies and packaged some software.
- Managed Adobe CC, Microsoft Office, Box, Splashtop, GoogleWorkspace, Snagit and other licenses.
- Helped network team with installing switches, AP, running cable, cross connecting and data gathering.
- White glove support to executives. Helped install conferencing equipment and office phones.
- Managed over 300 mobile devices via MobileIron.
- Helped with the JAMF Pro instance setup to manage Macs.
- Managed Adobe CC, Microsoft Office, Box, Google Workspace, Snagit and other licenses.
- Helped network team with installing switches, AP, running cable, cross connecting and data gathering.
- White glove support to executives.
Part-Time IT Support
Legends Hospitality LLC
08.2019 - 09.2021
- Helped deploy all POS systems on game day and made sure all orders were process correctly at EOD.
- Guided cashiers and managers on how to use tablets and software when needed.
- Created a process to take inventory efficiently.
Education
Bachelor of Arts - Economics
University of California, Riverside
Riverside, CA06.2023
Timeline
Desktop Support Administrator - Contract
Academy Of Motion Picture Arts And Sciences
06.2023 - Current
Jr.Systems Administrator/IT Support Specialist
Sofi Stadium & HollywoodPark
09.2021 - 02.2023
Part-Time IT Support
Legends Hospitality LLC
08.2019 - 09.2021
Bachelor of Arts - Economics
University of California, Riverside