Kenia Valdez
West Palm Beach
Overview
10
10
years of professional experience
Work History
Teacher Assistant
Palm Beach School District
West Palm Beach, FL
08.2024 - Current
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
Universal Banker
Truist Bank
West Palm Beach, FL
07.2022 - 05.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Restaurant Manager
Pita & Pizza
Central Islip, NY
08.2014 - 05.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Call Center Representative
Teachers Federal Credit Union
Hauppauge, NY
08.2016 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor Of Business - Business Administration
SUNY, Farmingdale
Farmingdale, NY05.2022
Languages
Spanish
Native or Bilingual
Timeline
Teacher Assistant
Palm Beach School District
08.2024 - Current
Universal Banker
Truist Bank
07.2022 - 05.2024
Call Center Representative
Teachers Federal Credit Union
08.2016 - 02.2017
Restaurant Manager
Pita & Pizza
08.2014 - 05.2022
Bachelor Of Business - Business Administration
SUNY, Farmingdale