Kenia Valdez
Dinuba
Summary
Dynamic Shift Leader and Barista with proven expertise in customer service and sales enhancement, honed at Dutch Bros and Starbucks. Excelled in team leadership, fostering a productive environment, and implementing efficient task delegation. Bilingual in Spanish and English, adept at relationship building and upselling, significantly boosting sales. Demonstrates exceptional time management and POS system proficiency. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Front Office Receptionist
Western Dental & Orthodontics
09.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Scheduled appointments using electronic calendar systems, optimizing office workflow.
- Maintained accurate records of incoming and outgoing correspondence for tracking purposes.
- Handled confidential information with discretion, adhering to privacy policies and regulations.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Consulted with patients to determine optimal treatment options.
- Developed and established new contracts.
- Communicated with insurance companies to obtain billing details.
BARISTA
Starbucks
09.2023 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed registration process efficiently, providing excellent customer service to attendees.
SHIFT LEADER
Dutch Bros
09.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Education
Associate In Social Sciences - Psychology
Reedley College
Reedley, CA05.2026
High School Diploma -
Dinuba High School
Dinuba, CA05.2022
Skills
- Cleanliness
- Adaptive and creative
- Safe Food Handling
- Up-selling
- Customer Service
- Relationship Building
- Bilingual in Spanish
- Friendly and outgoing
- Cash Handling
- Exceptional customer service
- Cash Register Operation
- POS Systems
- Retail Management
- Time Management
- Flexible Schedule
- Bilingual in English
- Team Player
- Multitasking
- Microsoft
- Verbal and written communication
- Telephone skills
- Clerical support
- Spreadsheet tracking
- Word processing
- Customer service
- Scheduling
Timeline
Front Office Receptionist
Western Dental & Orthodontics
09.2024 - Current
BARISTA
Starbucks
09.2023 - 09.2024
SHIFT LEADER
Dutch Bros
09.2021 - 09.2023
Associate In Social Sciences - Psychology
Reedley College
High School Diploma -
Dinuba High School
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