Kenia Velasco
Fresno,CA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
20
20
years of professional experience
Work History
Registered Nurse, ED
Adventist Health Selma
08.2022 - Current
- Collaborate with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administer medications via oral, intravenous, subcutaneous, and intramuscular injections and monitor responses.
- Administer medications and treatment to patients and monitor responses while working with healthcare teams to adjust care plans.
- Educate patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Manage care from admission to discharge.
- Implement medication and IV administration, catheter insertion, and airway management.
- Update patient charts with data such as medications to keep records current and support accurate treatments.
- Advocate for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
- Collect blood, and other laboratory specimens and prepared for lab testing.
Costumer Service Representative
Internal Revenue Service, IRS
01.2004 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- My duties included adjusting tax return accounts, assisting taxpayer directly or by transferring them to the correct application, and responding to correspondence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized Microsoft Disk Operating System (MS-DOS) to access taxpayer accounts and to adjust accounts, as needed.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed amended returns.
- Volunteered as back-up lead.
- Performed quality checks of inquiry referrals and submitted them to the appropriate department.
Education
Associate of Science - nursing
Fresno City College
Fresno12.2021
Master of Science - PHYSICS
California State University, Fresno
Fresno, CABachelor of Science - Physics
California State University, Fresno
Fresno, CASkills
- Delegation and Motivation
- Blood Product Transfusion
- Blood Draw, Sample Collection, and Specimen Labeling
- Patient Assessments
- Medication Administration
- Clear Patient Communication
- Monitoring Vital Signs
- NG Tube
Languages
Spanish
Professional Working
Timeline
Registered Nurse, ED
Adventist Health Selma
08.2022 - Current
Costumer Service Representative
Internal Revenue Service, IRS
01.2004 - 08.2022
Associate of Science - nursing
Fresno City College
Master of Science - PHYSICS
California State University, Fresno
Bachelor of Science - Physics
California State University, Fresno
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