Kenia Villatoro

• Supervised daily store operations and supported a team of associates.
• Delivered outstanding customer service and resolved customer concerns professionally.
• Assisted with employee training, scheduling, and coaching.
• Managed cash handling, deposits, and daily financial reports.
• Maintained inventory accuracy and ensured store presentation met company standards.
• Helped achieve sales goals through effective leadership and teamwork.

• Assisted customers in locating desired merchandise and provided product information.
• Maintained organized sales floor, ensuring product displays were stocked and visually appealing.
• Processed transactions accurately using point-of-sale systems.
• Resolved customer inquiries and concerns to enhance shopping experience.

• Greeting and checking in patients effectively
• Scheduled, rescheduled and confirmed upcoming appointments.
• Handled multi-line telephone system with precision, directing calls suitably.
• Managed patient scheduling using electronic health record systems to optimize appointment flow.
• Verified insurance information and processed patient registrations with attention to detail for accurate billing.
• Coordinated communications between patients and healthcare providers, ensuring prompt responses to inquiries.

Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations and office policies.