Kenia Celeste Osores Hernandez
Seattle,WA
Summary
A highly motivated bilingual individual with more than 15 years of management experience in quality of care assurance, retail, medical, and the hospitality industry. Looking forward to growing and expanding my skills within another company and contributing a hard work ethic.
Overview
19
19
years of professional experience
Work History
Caregiver
Private Practice
05.2023 - Current
- Manage all aspects of the home such as cleaning, cooking, and pet sitting special needs animals
- Schedule and keep all appointments up to date
Softgoods Manager
Sportsman's Warehouse
05.2022 - 05.2023
- Managed all aspects of merchandising in the departments for Camping, Shoes, and Clothing
- Tripled sales in only six months
- Developed plans for floor spacing, product placing, pricing, and promotions
- Doubled work productivity while creating a positive work environment
- Worked with the regional director to implement changes for the company at large
- Coached and worked with the receiving team to get freight out into the sales floor in a timely manner
- Sold hard-to-sale high-value items
- Trained, hired, reviewed, and terminated employees
- Assisted the Loss Prevention Team at a Corporate level in order to decrease theft by 63%
- Provided administrative support to HR and Management
- Cashiering and licensing
- Experienced with various computer programs, portable electronic devices, and machines
Driver
Uber
03.2020 - 06.2022
- Ensured that customers arrived safely and on time to their desired destinations while ensuring customer satisfaction
- Assured that the vehicle was maintained in excellent condition by providing in-depth cleaning regularly
- Safely assisted guests embarking and disembarking automobile
Assisted Living Coordinator
Sunrise Senior Living
02.2016 - 03.2021
- Maintained a high degree of resident satisfaction and retention
- Oversaw the care for over 300 residents in a community heavily populated with Dementia and Alzheimer's
- Directly supervised over 48 employees and was part of the hiring, interviewing, recruiting, terminating, retaining training, and mentoring process
- Built relationships with residents, family members, and employees
- Evaluated and assessed over 60 residents monthly and engaged in the process of Move in -Move out
- Developed Individualized Service Plans and maintained charts up to date
- Presented to team members disciplinary notes and Annual Evaluations
- Filled in other departments when other coordinators were not present
- Provided tours to prospective residents and assisted with sales and marketing promotions
- Met financial management quotas and goals
- Confirmed and processed payroll
- Resolved issues and complaints
- Investigated and implemented appropriate improvements to standards of treatment in response to clinical alerts
- Worked with various programs such as SCC and Kronos
- Conducted and coordinated meetings including In-Services and Risk Management
- Provided support to families and seniors in times of crisis
- Ran activities and escorted residents on outings
- Created schedules and assignments for employees
- Assisted residents with ADL's such as: mobility, hygiene, dietary needs, and Community adaptive social skills
- Med Tech trained, First aid, and CPR certified
Manager
Maria's House Cleaning Services
08.2006 - 03.2016
- Provided extensive training and developed strategic plans to lessen the time it takes to carry out an assignment while ensuring the quality of work was up to par
- Followed up with customers to ensure quality
- Assisted with catering and event planning
Data Entry Specialist
AARP
05.2015 - 01.2016
- Processed confidential information into a local database
- Identified and resolved any system and account issues
- Contributed to team effort by increasing productivity during the holidays
Travel Agent
Altour
11.2014 - 02.2015
- Trained in Sabre and Special Connections for flights
- Verified customer passports, visas, state-issued IDs, and ensured proper identification for passage to foreign countries
- Prepared detailed itineraries for movie producers and actors
- Networked with hotels, taxis, limos, car rental companies, and cruise lines
- Calculated travel and accommodation costs and offered recommendations for cost savings
Substance Abuse & Behavioral Disorder Counselor
Action Family Counseling
01.2010 - 05.2012
- Lead group counseling sessions
- Monitored urine testing and dealt with crisis interventions
- De-escalated conflicts between clients exhibiting erratic behaviors related to substance withdrawals
- Provided written reports to the program director and discussed client progress with other counselors
- Educated family members on the importance of treating the family as a whole
- Provided support and motivation to both teen clients and adults
Education
College Graduate -
Skills
- Supportive Engagement
- Prioritization and Time Management
- Geriatric Support Services
- Critical Thinking Skills
- Accountable Professional
- Patient-Centered Care Management
- Daily Living Support
- Effective Multitasking
- Personal Hygiene Support
- Service Excellence
- Team Management
- Strategic Decision-Making
- Detail-Oriented Data Management
- Collaborative Relationship Management
- Pet Care Services
- Order Fulfillment Expertise
- Sales Growth Strategies
- Cross-Functional Sales Engagement
- Sales Team Leadership
- Analytical Decision-Making Skills
- Quality Enhancement
- Customer Engagement Expertise
- Visionary Leadership
Timeline
Caregiver
Private Practice
05.2023 - Current
Softgoods Manager
Sportsman's Warehouse
05.2022 - 05.2023
Driver
Uber
03.2020 - 06.2022
Assisted Living Coordinator
Sunrise Senior Living
02.2016 - 03.2021
Data Entry Specialist
AARP
05.2015 - 01.2016
Travel Agent
Altour
11.2014 - 02.2015
Substance Abuse & Behavioral Disorder Counselor
Action Family Counseling
01.2010 - 05.2012
Manager
Maria's House Cleaning Services
08.2006 - 03.2016
College Graduate -
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