Kenia Giselle Miranda
Miami,FL
Summary
Accomplished and leveraged at documentation management and exceptional communication to enhance operational efficiency and foster team collaboration. Demonstrating adaptability and problem-solving abilities, significantly contributing to continuous improvement and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
19
19
years of professional experience
Work History
Fleet Service Clerk
Avis Budget Group
02.2020 - Current
- Dynamic professional with a proven track record at Avis Budget Group as a fleet clerk, who plays a vital role in providing essential clerical support to our fleet services departments and vehicle maintenance, auto body damage department.
- When I was promoted to Avis Budget Fleet department I enhanced operational efficiency and customer satisfaction.
- I excel in documentation management and problem-solving, leading teams to exceed goals through continuous improvement and effective communication.
- Well-versed in developing and executing effective queries and reporting techniques to measure performance and implement improvements.
- I am always establishing strong relationships with drivers, fostering open communication channels to address concerns or issues promptly.
- I also collaborate with management to develop cost-saving strategies, resulting in reduced operational expenses.
- And lastly I provide valuable clerical support to the on-site manager.
Maintenance & Body Damage Clerk
Avis Budget Group
01.2019 - 02.2020
- Dynamic professional with a proven track record at Avis Budget Group as a maintenance and body damage clerk, played a vital role in providing essential clerical support to our vehicle maintenance, auto body damage department.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Assisted with onboarding of new employees.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Administrative Assistant
Manage Labor Solutions
12.2017 - 01.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Did all new hire employees onboarding and paperwork, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Driver Supervisor
Manage Labor Solutions
09.2015 - 12.2017
- Reviewed orders, production schedules, and enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Lead Driver & Safety Ambassador
Manage Labor Solutions
04.2014 - 09.2015
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Developed strong relationships with dispatchers for seamless coordination of daily tasks.
- Monitored inventory levels throughout delivery process; communicated discrepancies quickly to minimize losses.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Driver Specialist
Manage Labor Solutions
01.2013 - 04.2014
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
- Attended regular training sessions to stay up-to-date on industry best practices for safe and efficient driving techniques.
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Lead Secretary
Carlos Santos Law Firm
02.2008 - 12.2012
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision.
- Improved efficiency in legal research and documentation by training new staff on best practices and software tools.
Assistant Retail Store Manager
Caracol Fashion
01.2006 - 01.2008
- Completed routine store inventories.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Assisted store manager in meeting standards for customer service and quality.
Education
GED -
Miami Dade College
Miami, FL01.2008
Skills
- Documentation Management
- Stress Tolerance
- Interpersonal abilities
- Attention to Detail
- Time Management
- Punctuality
- Multitasking abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Teamwork and Collaboration
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fleet Service Clerk
Avis Budget Group
02.2020 - Current
Maintenance & Body Damage Clerk
Avis Budget Group
01.2019 - 02.2020
Administrative Assistant
Manage Labor Solutions
12.2017 - 01.2019
Driver Supervisor
Manage Labor Solutions
09.2015 - 12.2017
Lead Driver & Safety Ambassador
Manage Labor Solutions
04.2014 - 09.2015
Driver Specialist
Manage Labor Solutions
01.2013 - 04.2014
Lead Secretary
Carlos Santos Law Firm
02.2008 - 12.2012
Assistant Retail Store Manager
Caracol Fashion
01.2006 - 01.2008
GED -
Miami Dade College
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