Kenia Joselyn Alvarez Ortiz
Long Beach,NY
Summary
Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with Tigo.
Overview
3
3
years of professional experience
Work History
Customer Service
Tigo - Headquaters
El Progreso, Yoro
01.2021 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Instituto Oficial Perla Del Ulua
El Progreso 11-2017
Skills
- Customer Service
- Inbound Customer Service
- Exceptional customer service
- Excellent customer service
Languages
Spanish
Native/ Bilingual
Italian
Limited
English
Professional
Timeline
Customer Service
Tigo - Headquaters
01.2021 - 01.2024
High School Diploma -
Instituto Oficial Perla Del Ulua
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