Kenia Montano Montano

Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.

• Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.

• Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.

• Kept work area tidy and sanitary, promptly addressing spills, and other messes.

• Provided details on seasonal flavor availability, ice cream source, allergens, and specials.

• Provided exceptional customer care through active listening skills and addressing concerns promptly.

• Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.

• Maintained cleanliness and organization in establishment.

• Scooped ice cream into cones and dishes while remaining mindful of portion sizes.

• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.

• Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.

• Provided attentive customer service to address patron inquiries or concerns promptly. creating a positive experience for guests at the aquatic facility.

• Assisted in conducting swim lessons for beginners, emphasizing foundational skills such as breath control, buoyancy, and stroke technique while prioritizing individualized instruction based on each participant"s needs,

• Provided support during special events such as water-based fitness classes, ensuring a safe environment for participants while assisting with class execution.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

• Shared tips with patrons on swimming techniques and strength training.

• Coordinated closely with other staff members during special events or peak hours, ensuring optimal safety coverage and efficient facility operations.