Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayank Kumar patel

Allen,TX

Summary

Proven professional with extensive experience in passenger transportation and client service, notably with Uber. Excelled in using navigational tools and maintaining high customer satisfaction, achieving top ratings for vehicle cleanliness and timeliness. Demonstrated exceptional multitasking abilities and a hospitable demeanor, enhancing passenger experiences and fostering positive relationships.

Overview

6
6
years of professional experience

Work History

Uber Driver

Uber
03.2024 - Current
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Processed payments for rides and provided accurate change when necessary.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.
  • Drove VIPs to corporate events and meetings.
  • Developed deep knowledge of local routes and area destinations.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.

Trainee & Front Desk Manager

Royal Motel
07.2022 - 08.2024
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Trainee - Desk Manager

Americas Best Value Inn & Suites
01.2019 - 06.2022
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Operated cash registers and managed financial transactions.
  • Filled out timesheets and paperwork according to identified requirements.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Education

BBA - Business Administration And Management

Memon College
Bardoli (Surat), Gujarat, India

Skills

  • Passenger transportation
  • Directional sense
  • Wheelchair assistance
  • Navigational tools
  • Hospitable
  • Client Service
  • Multitasking Abilities

Timeline

Uber Driver

Uber
03.2024 - Current

Trainee & Front Desk Manager

Royal Motel
07.2022 - 08.2024

Trainee - Desk Manager

Americas Best Value Inn & Suites
01.2019 - 06.2022

BBA - Business Administration And Management

Memon College

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Mayank Kumar patel