Hi, I’m
Kenicah Craddock
Customer Service
Las Vegas,NV
Summary
Hello,
I am interested in apply for this position, This exciting opportunity appears to be a wonderful fit with my professional experience, personal interests, and career goals. A lot of my positions I work is based off around working with a temp agency. It's to build more Experience and too show that I'm willing to explore other opportunities , "To Not limit myself". I want to develop my skills and knowledge to the point where I can make significant contributions to the company and get recognized as a leader in the industry. This answer shows that I am ambitious and have specific goals for the position. I have ability to handle multiple tasks or activities simultaneously. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
years of professional experience
1
Certification
Work History
Marriott Hotel
Front Desk Agent
07.2024 - 04.2025
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- I provide excellent customer service by greeting guests, assisting with check-in and check-out, handling inquiries, and resolving issues efficiently and professionally.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
Fontainebleau Casino
Front Desk Agent
01.2023 - 07.2024
Job overview
- I was one of the individuals the started at the corporate office and then transferred over to site had open up I OPEN THE CASNIO.
- The primary duties of the guest service representative are to assist guests with check-in checkout processes, provide guests with hotel services information, Guest service representatives are also responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict.
- Face to Face Customer Service
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained clean and organized front desk areas to uphold polished company image.
NEVADA HAND PROPERTY MANAGEMENT
Administrative Assistant
09.2021 - 12.2022
Job overview
- Responsibilities My job description covers Answering phones call replying to emails daily.
- Answering online questions from the customers.
- Entering information into the database, going over improvements from each property.
- Customer Service
- Dealing with the public
Clark County
Caseworker II
02.2020 - 08.2021
Job overview
- Call Center Environment
- As an Caseworker plays an important role by serving as the Member s community representative for issues and programs within their assigned case.
- My duties include meeting with service users to assess their needs, ensuring that they are given appropriate support.
- REMOTE POSITION
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Working in a call center, office or department within an organization that manages a high volume of telephone calls.
- Dealing with Customer support
- Sales
- IT Support Purposes.
- Including 250 plus more Inbound & Outbound Calls
Intermountain Health Care Hospital
Patient Service Representative
03.2018 - 01.2020
Job overview
- Call Center Environment
- Responsibilities My job description covers Answering phones call replying to emails daily, answering online questions from the customers.
- Entering work orders, collecting payment. This is an small company but, I handle everything because it s only two locations.
- Communication Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Leadership Successfully lead a team to exceed sales goals while maintaining excellent customer satisfaction scores.
- Assisted patients in filling out check-in and payment paperwork.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Med 4 HomeMissouri City, MO
Associate's degree from Pharmacy
05.2017
Grandview High SchoolGrandview, MO
High school diploma
05.2004
Skills
- Outpatient Coder
- Guest Services
- Multi-tasking
- Social Networks
- Microsoft Excel
- Customer service
- Administrative Experience
- Yardi
- Typing
- Microsoft Outlook
- Computer Literate
- Property Management
- Pharmacy Technician
- Order Entry
- Office Management
- Inventory Control
- Hospital Experience
- Registration processing
- Automated telephone systems
- Administrative skills
- Housekeeping
- Cash handling
Certification
- LSWA
- Driver's License
- QIDP Certification
Timeline
Front Desk Agent
Marriott Hotel
07.2024 - 04.2025
Front Desk Agent
Fontainebleau Casino
01.2023 - 07.2024
Administrative Assistant
NEVADA HAND PROPERTY MANAGEMENT
09.2021 - 12.2022
Caseworker II
Clark County
02.2020 - 08.2021
Patient Service Representative
Intermountain Health Care Hospital
03.2018 - 01.2020
Grandview High School
High school diploma
Med 4 Home
Associate's degree from Pharmacy
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