Overview
Work History
Education
Timeline
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Kenidi Williams

Glendale,CA

Overview

9
9
years of professional experience

Work History

Associate Sales Manager

Tesla
03.2024 - Current
  • Launched three new sales locations in 2024, overseeing new hire onboarding, training, startup operations, and sales initiatives, generating 6,000+ new vehicle orders with an average transaction value of $50K.
  • Achieved an average of 1,700 demo drives each quarter and led the region with a 160% increase in sales by implementing sales behaviors and sourcing local events and partnerships to grow the business.
  • Overseeing sales, delivery, and offsite operations across three locations, leading a team of 20+ advisors.
  • Coached, developed, promoted and managed out employees with consistent training and accountability utilizing weekly documented one on ones.
  • Leveraged data-driven insights to create a training guide for sales and operations advisors, utilized by regional managers and leaders across the California market.

Operations Supervisor

Tesla
09.2023 - 03.2024
  • Led a team of 40+ advisors over two quarters, delivering 7200+ and 4000+ vehicles, respectively, at the highest-volume delivery center in the U.S.
  • Implemented processes to drive accountability around customer experience, resulting in a sustained increase in customer satisfaction scores from 70% to 90%.
  • Developed daily strategies for both back-of-house and front-of-house operations, optimizing efficiency and boosting productivity following mass layoffs.

Operations Advisor III

Tesla
05.2022 - 09.2023
  • Planned, coordinated, and executed 19 sales events for LA Valley region, resulting in a record-breaking performance within the territory, including the highest number of orders at 160.
  • Trained 30+ onboarding Operations Advisors in customer profile completion and delivery operations.
  • Nominated for the Impact Award for Q3 of 2022 for demonstrating leadership qualities that contributed to the success of Burbank's operations.
  • Initiated structure in the PDC Team by creating a daily plan, assigning PDCs, relaying cut off times, and owning customer escalations.

Sales Advisor III

Tesla
05.2019 - 05.2022
  • Consistently exceeded sales targets and sold an average of 15 Teslas per week generating $80M+.
  • Assisted new owners with registration and financing in preparation for delivery and remained point of contact.

Customer Experience Specialist

Tesla
09.2018 - 05.2019
  • Provided product orientations to highlight Tesla's key features and educate to create new Tesla owners.


Executive Assistant to Attorney

Blanchard Law Firm
01.2016 - 08.2018
  • Prepared for court hearings by reviewing evidence, documents, and conducting research.

Education

Business

California State University, Northridge
Northridge, CA

High School Diploma -

Pasadena High School
Pasadena, CA

Timeline

Associate Sales Manager

Tesla
03.2024 - Current

Operations Supervisor

Tesla
09.2023 - 03.2024

Operations Advisor III

Tesla
05.2022 - 09.2023

Sales Advisor III

Tesla
05.2019 - 05.2022

Customer Experience Specialist

Tesla
09.2018 - 05.2019

Executive Assistant to Attorney

Blanchard Law Firm
01.2016 - 08.2018

Business

California State University, Northridge

High School Diploma -

Pasadena High School

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Kenidi Williams