Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENIESHA STUGER

East Orange,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Breakfast Attendant Part Time

Hyatt
06.2025 - Current
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.

Housekeeping Supervisor

Hyatt
12.2019 - Current
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Evaluated employee performance and developed improvement plans.
  • Directed team of 15 personnel in busy hotel with 132 rooms.

Front Desk Agent

Hyatt Hotel
03.2016 - 12.2019
  • Took reservations over the phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated over 30 billings and posted charges to room accounts, reviewing charges with guests at checkout per day.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Sale's Associate

Macy's
09.2015 - 01.2016
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bachelor of Arts - English

Montclair State University
Montclair, NJ
05.2022

Associate of Arts - Communications

Essex County College
Newark, NJ
06.2018

Skills

  • Efficient multitasking
  • Sanitation practices
  • Stocking
  • Guest relations
  • Teamwork and collaboration
  • Attention to detail
  • Team leadership
  • Computer skills

Certification

  • Certified COVID-19 Contact Tracer
  • Certified Herbalist
  • Google Project manager Certification (Current)
  • ADP entry level payroll specialist Training - current

Timeline

Breakfast Attendant Part Time

Hyatt
06.2025 - Current

Housekeeping Supervisor

Hyatt
12.2019 - Current

Front Desk Agent

Hyatt Hotel
03.2016 - 12.2019

Sale's Associate

Macy's
09.2015 - 01.2016

Associate of Arts - Communications

Essex County College

Bachelor of Arts - English

Montclair State University

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