Open To Work
Keniiya Manning
East Orange
Summary
Dedicated, compassionate, and skilled professional with experience in senior assisted living, customer service, concierge, data analytics, guest relations, etc. Proven ability to lead teams, give great service, resolve concerns, and create welcoming environments no matter where I'm working. Great with multitasking and time management, although delivering quality work. Strong work ethic and reliability. Able to adapt quickly to different, changing environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Mira Vie
Clifton
01.2024 - 07.2025
- Supervised the dining room staff to ensure high quality service and resident satisfaction.
- Lead servers throughout dinner times.
- Created daily meals following health and safety requirements.
- Trained new hires/staff.
- Communicated with residents to accommodate their dietary needs and preferences.
- Resolved concerns within the dining room/service with professionalism and empathy, while being fair and reasonable.
- Kept the dining room welcoming, respectful, and clean for our residents and guests.
- Organized, kept, and updated data regarding our residents' dietary needs.
- Assisted in inventory management and restocking supplies as needed.
- Worked with upper management to coordinate special functions and events.
Customer Service Representative
Amazon
Newark
09.2023 - 08.2024
- Assisted customers with inquiries via phone, chat, and email.
- Resolved product issues and provided effective solutions to customers.
- Educated customers on account management and shipping processes.
- Addressed customer complaints with empathy and professionalism, promptly.
- Built positive relationships to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Concierge
Hampton Inn By Hilton
Fairfield
04.2023 - 11.2023
- Greeted guests warmly and provided personalized service during check ins and out.
- Assisted guests with reservations, inquiries, and local recommendations to enhance their stay.
- Provided information about hotel amenities, services, and local attractions to guests.
- Served as the first point of contact for guests.
- Managed phone calls, emails, and guest requests efficiently and in a timely manner.
- Maintained a calm and bubbly demeanor, although dealing with multiple tasks.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Education
High School Diploma -
Cicely Tyson School of Performing And Fine Arts.
East Orange, NJ06-2023
Skills
- Customer Service Excellence
- Team Leadership and Staff Training
- Resident and Guest Relations
- Conflict Resolution
- Time management
- Multitasking in fast paced environments
- both virtual and written
- Problem Solving
- Attention to detail
- POS Systems and Basic Computer Skills
- Professional Etiquette
- Confidentially & HIPAA Awareness
- Strong written communication
- Inventory management
- Data entry skills
- Virtual Communication
Certification
CPR Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$20/hr - $1000/hrTimeline
Dining Room Manager
Mira Vie
01.2024 - 07.2025
Customer Service Representative
Amazon
09.2023 - 08.2024
Concierge
Hampton Inn By Hilton
04.2023 - 11.2023
High School Diploma -
Cicely Tyson School of Performing And Fine Arts.