Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kening Esquivel

Miami,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Account Representatives

All Starz Group
01.2023 - 07.2024
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.

Sales Agent

BANCO DE AMÉRICA CENTRAL
01.2023 - 12.2023
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.

Administrative Assistant

BANCO DE AMÉRICA CENTRAL
03.2021 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.

Education

Bachelor Of Business Administration - Sales, Merchandising, And Marketing

Universidad Americana
Managua, Nicaragua
11.2023

Skills

  • Customer Engagement
  • Customer Relationship Management
  • Account Management

  • Sales proposal creation
  • Business Development
  • Problem-Solving
  • Time Management
  • Multitasking Abilities

  • Organizational Skills
  • Team Collaboration
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Analytical Skills

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Account Representatives

All Starz Group
01.2023 - 07.2024

Sales Agent

BANCO DE AMÉRICA CENTRAL
01.2023 - 12.2023

Administrative Assistant

BANCO DE AMÉRICA CENTRAL
03.2021 - 12.2022

Bachelor Of Business Administration - Sales, Merchandising, And Marketing

Universidad Americana

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Kening Esquivel