KENISHA ABRAMS
Staten Island,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Senior Administrative Support Coordinator-Orthopaedic Institute
NORTHWELL HEALTH PHYSICIAN PARTNERS
01.2024 - Current
- Supervise receptionists and part-time administrative support staff, ensuring public-facing team members provide the highest level of customer service at all Authority locations
- Manage the lifecycle of environmentally friendly office equipment and supplies, including the procurement, replenishment, and disposal of items in line with policies, procedures, and regulations
- Ensure the effective use of the authority's mobile and landline-based telecommunication systems, postage system, photocopiers, and cable television, addressing maintenance issues as needed and ensuring invoices are paid timely
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Administrative Support Associate
NORTHWELL HEALTH PHYSICIAN PARTNERS
06.2022 - 01.2024
- Demonstrate exceptional organizational skills by efficiently managing and prioritizing diverse clerical duties to meet the operational needs of the office/department
- Implement streamlined processes for typing correspondence, reports, and articles, resulting in improved document accuracy and efficiency
- Proactively provide outstanding customer service by greeting and directing visitors, creating a positive first impression of the organization
- Develop strong communication skills through effectively answering telephones, taking messages, and directing intercom pages with a high level of professionalism
- Excel in appointment and meeting scheduling, utilizing strong time management abilities to optimize productivity and ensure seamless coordination
- Consistently went above and beyond by willingly taking on additional responsibilities, demonstrating a strong work ethic and dedication to job performance
- Utilize project management software/tools to track project progress, monitor key metrics, and generate reports for stakeholders, providing valuable insights and ensuring project transparency
Customer Service Representative
CONDUENT
03.2019 - 06.2022
- Responded to customer inquiries via phone, email, and chat, providing accurate and timely information about products and services
- Handled and resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction and retention
- Documented customer interactions and maintained detailed and accurate records using CRM software
- Collaborated with cross-functional teams to escalate and resolve complex customer problems, ensuring swift resolution and customer delight
- Consistently achieved and exceeded key performance indicators, including call quality, customer satisfaction ratings, and average handling time
Administrative Coordinator
WEIGEL HEALTH CENTER
10.2015 - 12.2018
- Cross collaborated with a multidisciplinary team to develop and implement programming including events for World AIDS Day
Education
Master of Science - Healthcare Administration
Long Island University
Brooklyn, NY01.2021
Bachelor of Science - Biology
SUNY Buffalo State
Buffalo, NY01.2018
Skills
- Epic Superuser
- Microsoft Word
- Excel
- Outlook
- Teams
- SharePoint
- Zoom
- OneDrive
- G Suite
- Allscripts
- Problem-solving abilities
- Team Leadership
Timeline
Senior Administrative Support Coordinator-Orthopaedic Institute
NORTHWELL HEALTH PHYSICIAN PARTNERS
01.2024 - Current
Administrative Support Associate
NORTHWELL HEALTH PHYSICIAN PARTNERS
06.2022 - 01.2024
Customer Service Representative
CONDUENT
03.2019 - 06.2022
Administrative Coordinator
WEIGEL HEALTH CENTER
10.2015 - 12.2018
Master of Science - Healthcare Administration
Long Island University
Bachelor of Science - Biology
SUNY Buffalo State
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