Summary
Overview
Work History
Education
Skills
Timeline
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KENISHA BARNES

Horn Lake,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Area Manager

Amazon
08.2021 - Current
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Coach, manage, and develop a team of 100+ Amazon associates.

Customer Service Representative

Sitel Group
07.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Acted as first point of contact and set appointments for prospective clients.

Channel Specialist

LinenTablecloth
04.2019 - 08.2019
  • Tracked key performance indicators to measure success of campaigns and developed spreadsheets.
  • Utilized specialized software such as MIVA and SWIM to capture and process data.
  • Asslders.embled reports and presentations to share insights and recommendations with stakeho
  • Established and managed relationships with external data providers and research vendors.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.

Cashier

Walmart Neighborhood Market
12.2018 - 08.2019
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Data Entry Intern

Mississippi State University
10.2017 - 05.2018
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Created spreadsheets for more efficient recordkeeping.

Data Entry Clerk

Paramount Staffing Corp
07.2016 - 07.2017
  • Inputted over 100 employee applications into Avionte
  • Preserved customer confidence and protected operations by keeping information confidential.
  • Ran background checks through Sterling.com.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Updated and maintained customer information, documents and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Education

Bachelor of Science - Interdisciplinary Studies; Business, Wildlife, and Biology

Mississippi State University
Starkville, MS
08.2021

Skills

  • Senior Leadership Support
  • Staff Development
  • Process Improvement
  • Customer Buying Habits
  • Predictive and Preventive Maintenance
  • Outstanding Communication Skills
  • Customer and Vendor Relations
  • Mathematical Calculation and Reasoning
  • Staff Assignments
  • Database Maintenance
  • Business Leadership
  • Program Monitoring

Timeline

Area Manager

Amazon
08.2021 - Current

Customer Service Representative

Sitel Group
07.2020 - 01.2021

Channel Specialist

LinenTablecloth
04.2019 - 08.2019

Cashier

Walmart Neighborhood Market
12.2018 - 08.2019

Data Entry Intern

Mississippi State University
10.2017 - 05.2018

Data Entry Clerk

Paramount Staffing Corp
07.2016 - 07.2017

Bachelor of Science - Interdisciplinary Studies; Business, Wildlife, and Biology

Mississippi State University

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KENISHA BARNES