Kenisha Brown
Knoxville,TN
Summary
Service-focused Patient/Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in
Microsoft Office with 10 years of expertise in related roles.
Overview
19
19
years of professional experience
Work History
Housekeeper
Compass Group USA/UT Medical Center
08.2022 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Patient Account Representative
National Patient Service Center
01.2020 - 08.2022
- Patient Service Inbound call center.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Facilitated smooth communications between patients, providers, and insurers, fostering atmosphere of trust and collaboration.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Laundry Attendant
Embassy Suites Hotel
10.2019 - 12.2019
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Collected soiled linens and clothing and pretreated stains.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
Patient Account Representative
National Patient Services Center
10.2018 - 09.2019
- Patient Service Inbound call center.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Laundry Attendant
Hyatt Place Hotel
11.2017 - 09.2018
- Cleaned linen.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Collected soiled linens and clothing and pretreated stains.
Medical Assistant Extern
Virginia College
08.2015 - 09.2016
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical chart reviews to confirm accuracy and completeness.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Maintained a hygienic environment by diligently sterilizing instruments and disposing of biohazard waste according to established protocols.
- Collected histories, vitals, and current complaints via patient interviews.
Student
Virginia College
08.2015 - 09.2016
- Collaborated on group projects to complete professional deliverables.
- Followed school and classroom policies, regulations, dress codes, and schedules.
Account Representative
GC Services
02.2005 - 01.2013
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Negotiated settlements within approved guidelines while preserving positive customer relationships whenever possible.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Education
College Diploma - Medical Assistant
Virginia College
Knoxville, TN09.2016
Skills
- Acquire skills to create customer satisfaction reducing dilemmas
- Verbal and written communication
- Collections experience
- Insurance billing
- Medical insurance
- Payment collection
- Data Entry
- Microsoft Office-savvy
- Typing speed 35 WPM
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Patient-focused care
- Phlebotomy
- CPR
- Electronic Medical Records
- Pet care assistance
- HIPAA Compliance
Timeline
Housekeeper
Compass Group USA/UT Medical Center
08.2022 - 11.2023
Patient Account Representative
National Patient Service Center
01.2020 - 08.2022
Laundry Attendant
Embassy Suites Hotel
10.2019 - 12.2019
Patient Account Representative
National Patient Services Center
10.2018 - 09.2019
Laundry Attendant
Hyatt Place Hotel
11.2017 - 09.2018
Medical Assistant Extern
Virginia College
08.2015 - 09.2016
Student
Virginia College
08.2015 - 09.2016
Account Representative
GC Services
02.2005 - 01.2013
College Diploma - Medical Assistant
Virginia College
Similar Profiles
CHELSEA MACKCHELSEA MACK
EVS Housekeeper at Compass Group USAEVS Housekeeper at Compass Group USA
Cassandra MannCassandra Mann
Chartwells at Compass Group USAChartwells at Compass Group USA
Myla ThomasMyla Thomas
Hospitality Ambassador at Compass Group USAHospitality Ambassador at Compass Group USA