Kenisha Carty
Warwick,NY
Summary
Achieved improved patient care through effective management of office operations. Enhanced team performance by recruiting and developing skilled staff. Streamlined billing processes and maintained precise patient records to support financial integrity.
Overview
12
12
years of professional experience
Work History
Practice Manager
Harbor Point Dental
Greenwich, Connecticut
01.2024 - Current
- Oversee daily operations, ensuring efficient patient flow and high-quality service delivery.
- Manage scheduling for dental staff, optimizing appointment availability and resource allocation.
- Analyze operational processes, identifying areas for improvement to enhance productivity and efficiency.
- Conduct performance evaluations of team members, fostering professional development and accountability.
Practice Manager
Premier Dental PC
Meriden, Connecticut
01.2018 - 01.2024
- Oversaw daily office operations to ensure efficient workflow and patient satisfaction.
- Trained and mentored staff on best practices for patient care and office procedures.
- Coordinated inventory management, maintaining optimal levels of dental supplies and equipment.
- Managed billing processes, ensuring accuracy in patient accounts and insurance claims submission.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Dental Assistant
Family and Cosmetic Dentistry/Practice Manager
Fairfield, Connecticut
01.2014 - 01.2018
- Assisted in patient management and scheduling to enhance office efficiency.
- Prepared treatment rooms, instruments, and materials for dental procedures.
- Ensured compliance with infection control protocols and safety regulations.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Analyzed financial reports to inform budgeting decisions and operational improvements.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Managed inventory control systems to ensure adequate supply levels and cost efficiency.
Skills
- Patient Relations & Communication
- Appointment Management
- Team Recruitment & Development
- Dental Software (Dentrix)
- Billing & Insurance Processing
- Operational Improvement
DENTAL OFFICE EXPERIENCE
- Greet patients; arrange and confirm appointments.
- Order dental supplies and materials.
- Dentrix dental software.
- Effectively managing the day-to-day operations in the dental office.
- Recruiting, hiring and developing office teams.
- Proactively seeking ways to improve the dental office.
- Scheduling follow up and recall appointments.
- Maintained patient records and accounts.
- Created claims and statements for insurance and patient billing.
- Review and maintain insurance and patient aging reports.
- Enter patient and insurance payments on ledger.
- Maintain daily deposit.
Timeline
Practice Manager
Harbor Point Dental
01.2024 - Current
Practice Manager
Premier Dental PC
01.2018 - 01.2024
Dental Assistant
Family and Cosmetic Dentistry/Practice Manager
01.2014 - 01.2018