KENISHA COAXUM

• Developed positive patient relationships through effective communication and compassionate attitude.
• Checked proper patient identification and labeled collection receptacles before collecting blood units and samples.
• Took standard precautions by using personal protective equipment.
• Performed data entry, scheduling and telephone administrative duties.
• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Maintained specimen integrity from collection point and up to point transferred to technical staff.
• Processed specimens for drug screens, paternity tests and alcohol levels.
• Communicated with donors to explain specimen collection process and estimated wait-time for results.
• Improved communication by coordinating staff meetings for administrative and clinical staff.
• Achieved regulatory compliance with HIPAA, OSHA and labor laws by following policies.
• Monitored and replenished office supplies to maintain business operations.
• Developed and optimized schedules to cover expected workloads.
• Mentored junior staff on best practices in blood collection and patient interaction.
• Developed and implemented training programs for phlebotomy techniques and safety protocols.
• Collaborated with healthcare teams to ensure compliance with quality assurance measures in blood collection procedures.
• Established positive relationships with local healthcare facilities, facilitating job placement opportunities for graduates.

• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Collected specimens from patients in rooms, emergency department and other hospital units.
• Maintained organized and sanitized environment and verified stock of operating supplies and forms.
• Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
• Documented receipt of specimens in electronic medical record system.
• Met high-volume targets with focus on safety, compliance and quality control.

• Cleaned, sanitized and maintained department equipment and work areas according to facility standards.
• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Collected specimens from patients in rooms, emergency department and other hospital units.
• Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
• Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality.
• Selected appropriate procedure to collect fluid or tissue samples.
• Extracted blood specimens in line with lab procedures with minimal bruising to patients.
• Retrieved samples from arteries and veins based on patient factors.
• Verified normal iron levels in blood samples using hemoglobin tests.
• Obtained units of blood from patients using finger stick, heel stick and arterial blood gas puncture methods.

Enrolled in Phlebotomy and Medical Billing and Coding. Certified in both. Practiced Phlebotomy for 20 years.

• Streamlined patient registration processes to enhance workflow efficiency.
• Collaborated with clinical staff to ensure accurate patient information collection.
• Managed insurance verification and pre-authorization processes for seamless patient access.
• Coordinated with multiple departments to facilitate timely scheduling of appointments and services.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Assisted customers in selecting footwear, ensuring satisfaction and comfort.
• Maintained knowledge of current shoe trends and inventory to provide informed recommendations.
• Improved store layout for optimal product visibility and enhanced shopper experience.
• Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
• Collaborated with team members to achieve daily sales targets and improve overall performance.
• Conducted regular inventory checks, minimizing stock discrepancies and enhancing order accuracy.
• Developed strong customer relationships, fostering repeat business through exceptional service delivery.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.

• Trained new staff on product features, sales techniques, and customer service standards.
• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
• Conducted regular price checks, keeping customers informed of current promotions and discounts available.
• Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
• Assembled promotional displays to increase brand awareness and attract customers.
• Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
• Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.

• Provided exceptional customer service, enhancing shopping experience and fostering client relationships.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Educated customers on product features, promoting informed purchasing decisions and increasing sales opportunities.
• Collaborated with team members to create visually appealing displays that attracted customer attention and drove engagement.